Department: Finance/Assessing

Reports to: Finance Director and Board of Assessors

Grade Level:  Grade 12 Personnel Policies, Management Provision

FLSA Status: Exempt- Full-Time, Benefit eligible

Salary Range: $88,642 to $119,666 - Salary dependent on qualifications

Statement of Duties:  The Director of Assessing is responsible for the administration and provision of assessment services including the annual revaluation of all real and personal property and the administration of the motor vehicle and boat excise programs, statutory tax exemption programs, personal property, betterments/special assessments, and the annual review of the tax-exempt status of non-profit organizations. Performs technical, analytic and highly complex work in the appraisal of property in accordance with State and local statutes and regulations. Employee is required to perform all similar or related duties. 

Supervision Required:   Under the general direction of Board of Assessors, the employee plans and carries out the regular work in accordance with standard practices and previous training, with substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. The employee is expected to solve through experienced judgment most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines and priorities. Technical and policy problems or changes in procedures are discussed with supervisor or appropriate officials including the Board of Assessors, but ordinarily the employee plans the work, lays it out and carries it through to completion independently. Work is generally reviewed for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements except for the Department of Revenue’s triannual certification review process; the methods used in arriving at the end result are not usually reviewed in detail. 

Supervisory Responsibility:   Employee, as a regular and continuing part of the job, is accountable for the quality and quantity of work done by subordinates and assures the accomplishment of the assigned work in the prescribed manner. Supervisory functions typically consist of most of the following: plans, schedules and coordinates work operations to meet schedules, deadlines and priorities; revises work schedules to meet changes in workload or availability of manpower; recommends and justifies to higher levels of management changes in the organization of work, work methods or assignment of functions to positions that may affect staffing patterns, costs, work standards, etc.; assigns work based on varying capabilities of employees; assures that completed work meets the required standard of quality, timeliness and cost, taking corrective actions as necessary, including rejecting the work; recommends promotions, reassignments, pay increases or other personnel actions; oversees attendance and leave, typically including approval of ordinary sick and vacation schedules; advises employees of performance requirements and prepares formal evaluations of performance; gives advice and instruction on both administrative and work matters; informs subordinates of organizational policies, goals and procedures; resolves employee complaints and effects disciplinary actions, such as oral warnings and reprimands; has substantial responsibility for technical soundness of subordinates’ work. The employee is responsible for the supervision of up to three (3) employees and management of vendor relationships. 

Confidentiality:   Has access to confidential information obtained during performance of regular position responsibilities in accordance with the State Public Records Law. 

Accountability:  Consequences of errors, missed deadlines or poor judgment may include adverse customer relations, substantial monetary loss, legal repercussions, labor/material costs, personal injury and jeopardize programs. 

Judgment: Guidelines only provide limited guidance for performing the work. They may be in the form of administrative or organizational policies, general principals, legislation or directives that pertain to a specific department or functional area. Extensive judgment and ingenuity are required to develop new or adapt existing methods and approaches for accomplishing objectives or to deal with new or unusual requirements within the limits of the guidelines or policies. The employee is recognized as the department or functional area's authority in interpreting the guidelines, in determining how they should be applied, and in developing operating policies.       

Complexity: The work consists of employing many different concepts, theories, principles, techniques and practices relating to an administrative field. Assignments typically concern such matters as studying trends in the field for application to the work; assessing services and recommending improvements; planning long range projects; devising new techniques for application to the work, recommending policies, standards or criteria. 

Work Environment: The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours to attend evening meetings with local and state officials. 

Nature and Purpose of Public Contact:  Relationships are constantly with co-workers, the public and with groups and/or individuals who have conflicting opinions or objectives, diverse points of view or differences where skillful negotiating and achieving compromise is required to secure support, concurrence and acceptance or compliance; OR one-on-one relationships with a person who may be under severe stress, where gaining a high degree of persuasion may be required to obtain the desired effect. The employee may represent to the public a functional area of the municipality on matters of procedures or policy where perceptiveness is required to analyze circumstances in order to act appropriately. 

Occupational Risk:  Duties generally do not present occupational risk with. Personal injury could occur, however, through employee failure to properly follow safety precautions or procedures. Examples of injury include bruises from falls, minor cuts or burns, or muscular strains from lifting or carrying heavy equipment or materials.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

1. Conduct the appraisal analysis and Computer Assisted Mass Appraisal (CAMA) work necessary to annually produce new assessed values for all types of real property.
2. Appraise property according to the market, replacement cost and capitalization of income approaches to value.
3. Conduct statistical and mathematical analysis of property values, market trends, and recent sales data.
4. Examine deeds, maps, building plans, permits and market data in order to obtain real estate market data and to locate all taxable and tax-exempt property.
5. Inspect all property as necessary and appropriate for additions, alterations, and demolitions.
6. Prepare and present all Tax Classification materials annually to the Selectboard.
7. Produce the annual Tax Recapitulation Sheet and related records in cooperation with the Finance Director and other department heads.
8. Prepare and submit accurate and timely records to third parties as required.
9. Maintain professional and frequent contact with the public, Town officials, attorneys, members of the banking and real estate communities, appraisers and state agencies.
10. Annually prepare department budget, town map modifications, continuing disclosure documents, and respond to audit requirements.
11. Utilize the Town’s website and media to address assessing matters and promote quality assessing practices.
12. Work with other department heads to maintain and develop the Town’s Geographic Information System (GIS).
13. Defend assessed values before the State Appellate Tax Board; construct and prepare testimony as necessary.
14. Organize and participate in all meetings of the Board of Assessors.
15. Attend meetings (day or evening) of the Selectboard and Finance Committee, as needed.
16. Work closely with all Town departments, including Treasurer/Collector, Municipal Services, and Town Clerk to perform duties.
17. Performs other duties and functions as required or directed. 

Recommended Minimum Qualifications: 

Education and Experience: College degree with five to seven (5-7) years related work experience within the field of assessing and/or appraisal; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Municipal experience preferred. 

        Special Requirements: Massachusetts Accredited Assessor designation within one year of appointment; valid Class D                          Massachusetts driver’s license. 

Knowledge, Abilities and Skill

Knowledge:  Comprehensive knowledge of real estate appraisal principles and practices with an emphasis on assessing related mass appraisal; strong working knowledge of Massachusetts law Chapter 59, regulations and procedures related to municipal finance including MGL Chapter 44, assessing and related assessing department programs; familiarity with real estate building styles, materials and methods of construction.

Abilities: Ability to integrate independent appraisal analysis with the tools provided by a Computer Assisted Mass Appraisal (CAMA) system; knowledge of Geographic Information Systems (GIS).

Skills:  Effective management and computer skills, mathematical skills; proficient written and oral communication skills.

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions. 

Physical Demands:  Work requires some agility and physical strength, such as moving in or about construction sites or over rough terrain or standing or walking most of the work period. Occasionally, work may require lifting objects and carrying them. There may be need to stretch and reach to retrieve materials. 

Motor Skills:  Duties may involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination. Examples include operating a motor vehicle, using a personal computer, or climbing a ladder. 

Visual Demands:  Visual demands include constantly reading documents for general understanding and analytical purposes.

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

LOCATION: Duxbury DPW, Highway

CONTRACT/GRADE:  Personnel Policies (non-union), Grade 12

FLSA STATUS: Full-time, exempt, benefit eligible

HIRING RANGE: $88,642 - $104,154

SUPERVISION: Department of Public Works Director

NUMBER OF OPENINGS: 1

Qualifications: Graduate of a four-year college with a Bachelor’s degree with seven to ten (7-10) years related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform and essential functions of the job. Previous Municipal experience preferred.

Special Requirements: Valid Driver's License. Class B Driver's License and Hoisting Engineers License preferred.

Benefits: 75% town/25% employee paid: health insurance; Blue Cross and Blue Shield PPO & HMO plans

• Defined benefit pension
• 12 Paid Holidays
• Vacation Pay
• Personal Days
• Disability and Family Sick Leave
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Short and Long-Term Disability Insurance
• Medical and dependent care flexible spending account

1. Nature of Work: The Operations Manager coordinates the daily operations of Highway, Transfer Station and Vehicles Maintenance. This employee coordinates personnel and resources in order to ensure the efficient operation of the Department of Public Works. Employee is required to perform all similar or related duties.
2. Supervision Received: Under direct supervision of the DPW Director, working from municipal policies and objectives; individual establishes short- and long-range plans and objectives, Town performance standards and assumes direct accountability for department results. Consults with supervisor only where clarification, interpretation, or exception to municipal policy may be required. The employee exercises control in the development of departmental policies, goals, objectives and budgets. The employee is also expected to resolve all conflicts, which arise and coordinate with others as necessary. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods arriving at the end result is not usually reviewed in detail.
3. Supervisory Responsibility: Employee has direct supervision of all subordinate full time and part time positions as well as seasonal employees. Employee, as a regular and continuing part of the job, is accountable for the quality and quantity of work done by subordinates and assures the accomplishment of the assigned work in the prescribed manner. Supervisory functions typically consist of most of the following: plans, schedules and coordinates work operations to meet schedules, deadlines and priorities; revises work schedules to meet changes in workload or availability of manpower; recommends and justifies to higher levers of management changes in the organization of work, work methods or assignment of functions to positions that may affect staffing patterns, costs, work standards, etc; assures that completed work meets the required standard of quality, timeliness and cost, taking corrective actions as necessary; oversees attendance and leave, typically including approval or ordinary sick and vacation schedules; advises employees or performance requirements and prepares formal evaluations of performance; informs subordinates or organizational policies, goals and procedures; resolves employee complaints and effects disciplinary actions, oral warnings and reprimands. The employee is responsible for the supervision of snow and ice removal contractors.
4. Confidentiality: Employee has regular access to confidential information of the department. Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.
5. Accountability: Consequences or errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs, personal injury, jeopardize programs, and danger to public health/safety.
6. Judgment: The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining action to be taken within the limits of standard or accepted practices. Guidelines may be in the form of administrative or organizational policies, general principles, legislation or directives that pertain to the operational area. Judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with decision making. Requires understanding, interpreting and applying complex federal, state and local regulations.
7. Complexity: The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing, or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work.
8. Nature and Purpose of Public Contact: Employee interacts constantly with co-workers, the public, groups and/or individuals such as civic leaders, peers from the other organizations, representatives of professional organizations, and news media. The employee serves as a spokesperson or recognized authority of the organization in matters of substance or considerable importance. The employee deals with the public and other individuals on behalf of a department to communicate departmental practices, procedures, regulations or guidelines. Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints or concerns of the public.
9. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.
   
   

1.  Plans, assigns, schedules, supervises and reviews the work of subordinates with regard to the construction and maintenance of streets, roads, sidewalks, traffic lights, bridges, drains, stormwater control structures and related facilities; supervises the installation of signs. Assigns, prioritizes, and tracks all work orders for Highway, Transfer Station and Vehicle Maintenance. 

2. Responsible for the supervision of all employees of the Highway, Transfer Station and Vehicle Maintenance, as well as personnel from other divisions and private contractors during emergency and snow removal operations.

3. Responsible for street cleaning operations, including catch basins, culverts, drains, outfalls and manholes, street sweeping and the construction and repair of bridges.

4. Orders materials and schedules traffic details for all phases of Highway activities. 

5. Plans, schedules and supervises pavement markings and the installation of traffic signs, including all informational signs and the maintenance of all traffic and traffic lights. 

6. Develops, maintains, and implements the Town’s annual and multi-year paving plan, including assessment of roadway conditions, prioritization of projects, preparation of cost estimates, coordination with contractors and consultants, and monitoring of paving projects through completion. 

7. Oversees the operation and administration of the municipal Transfer Station, including staffing, site operations, customer service, safety, equipment, waste and recycling programs, regulatory compliance, vendor coordination and facility maintenance.  Manages and monitors Transfer Station contracts and service agreements, including waste disposal, recycling, hauling, processing and other related services; ensures contractor performance and compliance with contract terms. 

8. Responsible for snow removal, plowing, sanding operations and operations resulting from fires, floods and other emergencies.

9. Inspects work for compliance with Town, State and Federal standards and related contracts. 

10.  Reviews, verifies and approves invoices, purchase orders, service agreements, and contractor payment requests to ensure accuracy, proper authorization, contractual compliance and availability of appropriated funds. Oversees vendor and contractor relationships, including procurement, solicitation, contract administration, scheduling, performance monitoring, compliance, issue resolution and evaluation of goods and services provided to the DPW.  Review and preparation of contracts to ensure compliance with the Uniform Procurement Act and other laws and regulations associated with public procurement, including but not limited to, MGL Ch 30B, MGL Ch 149, and MGL CH 30, 39M.

11.  Responsible for the preparation, submission and administration of the Highway, Transfer Station and Vehicle Maintenance operational and capital budgets.

12.  Monitors and administers operating budgets for assigned divisions, forecasts expenditures, monitors revenues and expenses, identifies budgetary needs and makes recommendations regarding staffing, equipment, materials, services and capital expenditures.

13.  Participates in the planning, administration and utilization of Chapter 90 funds, including project identification, prioritization, documentation, expenditure tracking, reimbursement requirements and coordination with applicable state agencies and municipal officials.

14.  Coordinates vehicle and equipment maintenance operations, ensuring the timely inspection, servicing, repair, replacement and lifecycle management of municipal vehicles, heavy equipment, and related assets.

15.  Plans and manages work schedules and equipment needed for the execution of Highway, Transfer Station and Vehicle Maintenance projects and programs; directs activities of field crews, leads a variety of construction and maintenance projects for Town-owned properties, roadways and infrastructure.  Assigns and instructs laborers, operators, and foremen to specific tasks; oversees proper use of equipment and ensures environmental compliance and safety protocols are adhered to. 

16.  Coordinates field operations and assists in emergency Highway, Transfer Station and Vehicle Maintenance repairs and in other related emergency repairs, as required.  Must be available to respond to emergency issues during off duty hours by electronic communication, and in person, at inconvenient times.  Storms and off hours issues may require a rapid response.  Consultation with Fire, Police and executive management level personnel may be required.

17.  Communicates with the public, boards, committees, outside vendors and contractors, and maintains detailed records of communications and maintenance activities conducted by outside vendors.

18.  Performs similar or related work, as required, or as the situation dictates

10.  Recommended Minimum Qualifications:

 Education and Experience: Graduate of a four-year college with a Bachelor’s degree with seven to ten (7-10) years related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform and essential functions of the job. Previous Municipal experience preferred.

Special Requirements: Valid Driver's License. Class B Driver's License and Hoisting Engineers License preferred.

 11. Knowledge, Abilities and Skill

Knowledge: Knowledge of road repair and maintenance; knowledge of technical terminology, shop and road machinery and a variety of measuring equipment; specialized knowledge, education and on the job training relative to highway operations is required

Abilities: Ability to operate specialized heavy equipment such as large trucks, graders, backhoes, loaders; ability to communicate work assignments and supervise subordinates; ability to express ideas effectively, both orally and in writing; basic computer skills; ability to establish and maintain effective relationships with employees and the public; ability to program and schedule activities on a long and short-term basis; ability to express oneself clearly and concisely in oral and written form.

Skill: Skilled in cost estimating for budget purposes. Skilled in public relations, department management and supervision/management of employees.

12. Work Environment: The nature of duties may involve continuous presence of unpleasant or irritating elements, such as considerable noise, odors, chemical fumes, dust, smoke, heat, cold, oil, dirt or grease. Work is continually performed outdoors, regardless of weather conditions. Work generally contains one or more constant elements of stress such as being on call for 24 hours or being under prolonged pressure during emergency situations. Mental stress is usually present in the form of being required to weigh competing and concurrent demands under deadline pressures. Employee may be required to work beyond normal business hours to attend evening meetings or emergency situations.

13. Occupational Risk: Duties regularly present potential risk of injuries from improper exposure that could result in loss of time from work. Examples of injury include burns from chemicals, steam or fire, severe muscular strains from working with extremely heavy material, falls from heights in excess of three feet and illness from exposure to communicable diseases. Special safety precautions, training, or protective clothing such as gowns, coats, gloves, glasses, hats or boots may be required.

14. Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

 Physical Demands: Work requires moderate intermittent physical strength and effort daily, such as, lifting heavy objects of up to 50 lbs. (or more in cases of emergency), carrying the object(s) and stacking them or placing them in a vehicle or storage area. In addition, pulling, pushing, standing, or walking for the full workday may also be involved. A great deal of physical effort must be exerted at this level. Travel, particularly during adverse weather conditions and troublesome road conditions and at times during the evening, is required.

15. Duties may involve close hand and eye coordination and physical dexterity. Manipulation and motor control under conditions that may require extreme accuracy may be critical. The manual skills required are comparable to those which might be needed in operating Class B vehicles.

16. Visual Demands: Visual demands include constantly reading documents for general understanding and for analytical purposes, routinely reviewing non-written materials such as instrumentation for analytical purposes and with a need for color vision. 

The Town of Duxbury provides its employees (contingent upon employment status) with a robust benefits package which includes: Medical, Dental, Vision, Retirement Saving Plans (457b), a Pension Plan, Life Insurance, 12+ Paid Holidays, Personal Time, Vacation Time, Disability Leave, Pet Insurance, Long and Short-Term Disability Insurance, EAP, FSA, Employee Discounts, and more.

Department: Municipal Services

Reports to: Director of Municipal Services

Grade Level:  Personnel Policies/Plan Grade 10

FLSA Status: Non-exempt

Rate: Hiring range: $73,599 - $86,480

Schedule: 40 hours per week

1. Nature of Work:  The Local Building and Code Enforcement Inspector issues permits and performs inspections for food and beverage establishments for State inspections. In addition this Inspector performs, building inspections , provides advice to other Inspectors as required on code issues to ensure compliance with state and local laws and the enforcement of local zoning and other applicable State regulations or Town Bylaws; assists in the resolution of difficult inspection or code enforcement issues, observes conditions and issues notices for correction to persons responsible for conformance of state building and related codes; researches, obtains evidence and prepares informational reports concerning compliance or violations which have not been corrected, reviews architectural building plans and specifications involved for code requirements and approves plan for issuance of building permits as required by the Massachusetts State Building Code; reviews all plans and specifications for compliance with local zoning bylaws; inspects all work for compliance with approved plans. Explains  requirements, policies, procedures and ordinances;  recommends compliance procedures to contractors, craft workers and owners relative to the mode or manner of construction and materials to be used in construction, reconstruction, alteration, repair, demolition, removal, installation of equipment and the location, use, occupancy and maintenance of all buildings and structures. Prepares and maintains inspection records and prepares reports for use by other Town officials, administrative or judicial authorities; confers with other code inspectors when necessary. Attends public meetings as necessary to discuss codes, building construction or renovation plan reviews and other related issues. Inspects new residential, commercial, industrial and other buildings during and after construction and upon completion and repair and alteration work, during process and upon completion for conformity with all code requirements and approved plans and with zoning restrictions to ensure that components such as footings, floor framing, completed framing, chimneys and stairways meet provisions of building, grading, zoning, and safety laws and approved plans, specifications and standards as needed; issues occupancy permits upon completion of requirements of all codes and statutes relating to public safety. Responds to natural disaster emergencies. Keeps abreast of all changes or revisions to the State Building Codes and local zoning bylaws. Works in conjunction with the Fire Chief to ensure the safety of public assembly buildings. May be required to respond off hours to emergency situations, such as but not limited to structural fires, building collapses, motor vehicles striking buildings, natural disasters, flooding, hurricane issues etc. 

Responsible for the enforcement and compliance with Federal, State and local codes, laws and zoning and other bylaws and all applicable regulations; oversees the issuance of required permits applicable to building or structure construction and/or renovation plans and zoning ordinance compliance. Employee conducts periodic inspections, maintains records, and issues Certificates of Inspection for existing buildings as required by statute including; places of assembly such as night clubs, restaurants, meeting halls, churches and schools, and for institutional uses, such as hospitals, nursing homes, jails and prisons, and residential uses, such as hotels, lodging houses, limited group residences and all multifamily structures.

Provides responsive service on all complaints of property owners, tenants and others; investigates alleged violations and takes action, if necessary. Employee is required to perform all similar or related duties.

2.     Supervision Received:  Under administrative direction of the Director of Municipal Services, in accordance with applicable provisions of the Massachusetts General Laws, and local bylaws. Consults with the Director of Municipal Services when clarification of operating policies are needed, or where clarification, interpretation, or exception to municipal policy may be required. The employee/official is also expected to resolve all conflicts, which arise and coordinate with others as necessary. 

Performs varied and responsible functions of a technical nature regarding considerable independent judgment in the; application, interpretation and enforcement of building codes, zoning bylaws and other applicable regulations, as well as in formulating decisions regarding policies, procedures, operations and plans at the department level.

3.     Supervisory Responsibility:  Employee does not supervise other employees.

4.     Confidentiality:  Employee has access to confidential information in accordance with the State Public Records law including official personnel files, department and client records as well as law suits. Confidentiality must be maintained with regard to this information in accordance with the Departmental Policy and Public Records Act.

5.     Accountability: Consequences of errors, missed deadlines or poor judgment may include adverse public relations, personal injury, danger to public safety, legal repercussions, jeopardize programs, lower standards of service, sub-standard construction, monetary losses, damage to buildings and equipment, personal injuries, delay in service delivery or adverse public relations.

6.     Judgment:  The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining actions to be taken within the limits of standard or accepted practices. Guidelines include a large body of policies, practices, and precedents, which may be complex or conflicting, at times. Judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with procedural concerns in decision making. Requires understanding, interpreting and enforcement of state laws and local ordinances.

7.     Complexity:  The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work.

8.     Nature and Purpose of Relationships: Relationships are constantly with co-workers, the public and with groups and/or individuals such as civil leaders, peers from other organizations, representatives from professional organizations, and news media. The employee serves as a spokesperson or recognized authority of the organization in matters of substance or considerable importance. The employee deals with the public and other individuals on behalf of the department to communicate departmental practices, procedure, regulations or guidelines. May encounter individuals who have conflicting opinions or objectives, diverse points of view or differences where skillful negotiating and achieving compromise is required to secure support, concurrence and acceptance or compliance; or one-on-one relationships with a person who may be under severe stress, where gaining a high degree of persuasion may be required to obtain the desired effect. The employee represents to the public a functional area of the municipality on matters of procedures or policy where perceptiveness is required to analyze circumstances in order to act appropriately. Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints and concerns of the public.

9.     Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

1.       Issues permits and conducts inspections for buildings, provides advice to other Inspectors as required on code issues to ensure compliance with state and local laws and the enforcement of local zoning and other applicable State regulations or Town Bylaws; assists in the resolution of difficult inspection or code enforcement issues.

2.       Observes conditions and issues notices for correction to persons responsible for conformance of state building and related codes; research, obtains evidence and prepares informational reports concerning compliance or violations which have not been corrected.

3.       Reviews architectural building plans and specifications involved for code requirements and approves plan for issuance of building permits as required by the Massachusetts State Building Code; reviews all plans and specifications for compliance with local zoning bylaws; inspects all work for compliance with approved plans.

4.       Explains requirements, polices, procedures and ordinances; recommends compliance procedures to contractors, craft workers and owners relative to the mode or manner of construction and materials to be used in construction, reconstruction, alteration, repair, demolition, removal, installation of equipment and the location, use, occupancy and maintenance of all buildings and structures.

5.       Prepares and maintains inspection records and prepares reports for use by other Town officials, administrative or judicial authorities; confers with other code inspectors when necessary.

6.       Attends public meetings as necessary to discuss codes, building construction or renovation plan reviews and other related issues.

7.       Inspects new residential, commercial, industrial and other buildings during and after construction and upon completion and repair and alteration work, during process and upon completion for conformity with all code requirements and approved plans and with zoning restrictions to ensure that components such as footings, floor framing, completed framing, chimneys and stairways meet provisions of building, grading, zoning, and safety laws and approved plans, specifications and standards as needed; issues occupancy permits upon completion of requirements of all codes and statutes relating to public safety.

8.       Responds to natural disaster emergencies; supervises damage team members and volunteers.

9.       Keeps abreast of all changes or revisions to the State Building Codes and local zoning bylaws.

10.    Works in conjunction with the Fire Chief to ensure the safety of public assembly buildings.

11.  Monitors Chapter 40B projects and designated planned unit developments.

12.  Interacts with all Town Boards and Departments regarding policy and attitudes, as well as planning and improving service-related functions. Participates as a member of the Zoning By-Law Committee and the Public Safety Team.

13.  Attends trainings and classes required to maintain certification as Local Building Inspector and meets the required continuing education credits as required. 

Recommended Minimum Qualifications: 

Education and Experience: HS Diploma or equivalent. Five or more years of prior work experience in building construction or design, or any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job. 

Special Requirements:

Valid Class D Motor Vehicle Operator’s License

Massachusetts Construction Supervisors and Local Building Inspector’s License

(Title V) System Inspector License a plus

Knowledge, Abilities and Skill 

Knowledge: Thorough knowledge of the state building code and related codes. as well as ADA rules and guidelines and working knowledge of asbestos and environmental compliance regulations. Working knowledge of the principles and practices of building construction, inspection, and fire prevention, light, ventilation and safe egress; general knowledge of building construction equipment and materials, and the State building code, local bylaws; and other applicable state statutes, rules and regulations, knowledge of the Town’s geography and principles and policies of personnel management and supervision. 

Abilities: Ability to read and interpret blueprints, drawings and plans, interpret and enforce in a firm, tactful and impartial manner state, local and federal laws including the State Building Code and local zoning bylaws.  Ability to deal appropriately with the general public and members of the building community.  Ability to understand engineering terminology and mathematical concepts. Ability to understand court procedures related to building and zoning issues. Ability to communicate effectively, orally and in writing. Ability to manage multiple tasks in a detailed and effective manner, deal tactfully with disgruntled members of the public; ability to establish effective working relationships with department staff, owners, designers, contractors, subcontractors and other code enforcement or regulatory agencies. 

Skill: Skill in the operation of all above mentioned tools and equipment. Proficient organizational oral and written communication skills; effective negotiation skills; proficient data processing skills.  Excellent customer service and supervisory skills. 

Work Environment:  Working conditions involve exposure to intermittent machine or related noise and a combination of unpleasant elements such as odors, chemical fumes, dust, smoke, heat, cold, oil, dirt or grease. Work may involve occasional work at heights, or in confined or cramped quarters, or work around machinery and its moving parts. Work may also involve occasional mental stress, such as completing several unrelated tasks within a relatively short period of time. Employee may be required to work beyond normal business hours to attend evening meetings, and/or in response to emergencies on a 24/7 basis. 

Occupational Risk:   Duties generally do not generally present occupational risk, with only occasional exposure to risk when conducting field inspections.  Personal injury could occur, however, through employee failure to properly follow safety precautions or procedures when assessing the structural integrity of a building.  Examples of injury may include bruises from falls, minor cuts or burns, or muscular strains and serious personal injury while accessing construction sites. 

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions. 

Physical Skills:  This position requires frequent light to moderate physical effort while performing inspections; must be able to access all areas and levels of a construction site and is frequently required to spend several hours walking or standing. While performing the duties of this position, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms; frequently required to sit, talk, and hear. Performance of the essential functions may also require employee to climb or balance, stoop of kneel, crouch or crawl. May be required to lift and/or move up to 30 pounds.  

Motor Skills:  Duties involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination. Examples include moving objects, operating a telephone system, and/or most other office equipment, using a personal computer, typing filing, sorting, working with hand tools such as a hammer, screw driver or shovel, and operating a motor vehicle. 

Visual Skills:  Employee is required to read documents for general understanding and analytical purposes.  Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. 

(This job description does not constitute an employment agreement between the employer and employee and it subject to change by the employer as the needs of the employer and requirements of the job change.)

Department: Department of Innovation and Technology

Contract/Grade: Grade 7, Personnel Policies, Management Provision            

Compensation: Hiring Range: $30.57 - $35.52

FLSA Status: Exempt, Full-Time, Benefit Eligible

Work Schedule: 40 hours per week

Reports to: Chief Technology Officer

1. Nature of Work:  The Support Technician serves as a first point of contact (Tier 1) for end-user technology support across Town and School environments. The position resolves common hardware, software, account, printing, classroom/audio-visual, mobile device, and endpoint connectivity issues; deploys and supports Windows and macOS computers, Chromebooks, iPads, and other approved devices, and supports Microsoft 365, Google Workspace, and approved applications. The Technician performs approved account and MFA tasks, installs and configures end-user equipment, maintains accurate asset and ticket records, and performs hands-on hardware break/fix. Basic network connectivity troubleshooting is expected; infrastructure, server, network, security, and other higher-level issues are documented and escalated appropriately. A successful Technician will minimize equipment downtime, communicate clearly, manage expectations, provide excellent customer service, and maintain ownership of assigned work through resolution or formal escalation. This position is also responsible for the management of the town’s website.  Responsible for the planning, reviewing, and scheduling of work.  Is available on-call during non-business hours, including weekends as necessary.  Is familiar with social media and website technology and has required Microsoft 365 certifications or equivalent. The employee is required to perform all similar or related duties.

2. Supervision Received:  Under direct supervision of the Chief Technology Officer, the employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently using established procedures, documentation, and technical standards.  The Chief Technology Officer provides instruction for new or unusual assignments.  The employee is expected to troubleshoot and resolve routine end-user issues within the scope and permissions of the position, exercise sound judgment in prioritizing work and communicating with users, and recognize when an issue requires escalation. Issues requiring elevated administrative permissions, infrastructure changes, policy decisions, or specialized engineering knowledge are documented and escalated to the appropriate resource. Work is reviewed for technical adequacy, customer service, documentation, appropriateness of actions, and conformance with policy and departmental standards.

3. Supervisory Responsibility:  Does not have any supervisory responsibility.

4. Confidentiality:  Employee has regular access to confidential information obtained during the performance of regular position-related responsibilities in accordance with State Public Records Law, including personnel, account, student, security, and other sensitive information. Confidentiality must be maintained in accordance with Departmental Policy and the Public Records Act.

5. Accountability:  Errors, missed deadlines, incomplete documentation, poor judgment, or failure to escalate appropriately could result in disruption of service, security risk, equipment loss, delays, confusion, monetary loss, or adverse public relations for the Town. The employee is accountable for timely and accurate service delivery, professional communication, safeguarding assigned equipment and account access, maintaining accurate records, and keeping assigned incidents and requests moving toward resolution. 

6. Judgment:  Guidelines may be in the form of departmental procedures, knowledge base articles, administrative or organizational policies, vendor documentation, general principles, legislation, or directives.  Judgment is required to diagnose end-user problems and determine whether an issue can be resolved within Tier 1 scope or requires escalation. Technical, policy, security, or infrastructure decisions outside established procedures are discussed with the supervisor or escalated to the appropriate technical resource.

7. Complexity:  The work involves a varied mix of end-user technologies, operating systems, devices, applications, and support needs across municipal and school environments. Assignments may include multiple concurrent incidents, service requests, deployments, repairs, account issues, and classroom or conference-room technology problems. The employee must troubleshoot systematically, organize competing priorities, document work accurately, adapt to changing technology, and recognize when specialized support is required. 

8. Nature and Purpose of Public Contact:  Employee interacts constantly with co-workers and may interact with students, vendors, contractors, Town officials, and members of the public. Frequent explanation, discussion or interpretation of procedures and regulations are required in order to render service and resolve operating problems. Excellent communication and customer service skills are required, including courtesy, patience, tact, and diplomacy when assisting users or resolving complaints and concerns.

9. Essential Functions:  The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

1.     Provides first-line end-user support for hardware, software, user accounts, printers, classroom and conference room technology, mobile devices, and common connectivity issues.

2.     Performs initial ticket triage, gathers complete problem information, determines impact and urgency, documents troubleshooting, resolution, and next steps, communicates with users, and maintains ownership through resolution or formal escalation.

3.     Deploys and supports Windows and macOS computers, Chromebooks, iPads, and other approved endpoints, performs first-time setup, verifies successful login, and confirms required applications, printers, and endpoint security settings.

4.     Installs, configures, repairs, replaces, and troubleshoots approved computers, peripherals, docking stations, monitors, printers, audio/video equipment, cables, and related end-user hardware, and coordinates warranty repair when appropriate.

5.     Performs approved user account and identity tasks using documented procedures, including password resets and unlocks, MFA enrollment or device replacement, approved Microsoft 365 and Google Workspace account provisioning, license assignment, and onboarding/offboarding tasks.

6.     Supports Microsoft 365, Outlook, Teams, Google Workspace, Gmail, Drive, Meet, web browsers, and other approved end-user software.

7.     Enrolls iPads and other approved devices in mobile device management systems and applies existing approved groups, profiles, applications, or file sets using documented procedures.

8.      Provides first-response support for printers, projectors, interactive displays, classroom presentation systems, conference-room technology, webcams, microphones, speakers, and related audio/video equipment.

9.     Performs basic endpoint network troubleshooting, including physical connectivity, Ethernet, Wi-Fi, network drop functionality, DHCP address assignment, and IP configuration; gathers relevant information and escalates suspected infrastructure issues.

10.  Maintains accurate asset records, including equipment assignments, asset tags, serial numbers, locations, hardware changes, deployments, and equipment returns.

11.  Effectively works with vendors, contractors, and warranty providers as needed to facilitate end-user equipment repairs and service in a timely manner.

12.  Provides clear end-user instruction and training as needed and contributes to departmental documentation and knowledge base material for common or recurring issues.

13.   Participates in technology deployments, refreshes, moves, departmental projects, team meetings, training, and knowledge sharing. Maintains organized deployment and replacement inventory.

14.  May periodically be required to work outside normal business hours for scheduled technology deployments, projects, system maintenance, meetings, emergency operational needs, or other specifically assigned departmental responsibilities. This position is not subject to a standing on-call requirement unless a formal on-call program or rotation is established.

15.  Escalates work requiring primary administration or design of servers, hypervisors, enterprise storage, switches, firewalls, VLANs, DNS/DHCP, wireless infrastructure, enterprise MDM policy, cybersecurity platforms, vulnerability or patch management, disaster recovery, or major system integrations. The employee may assist with higher-level work when specifically, assigned and authorized.

10. Recommended Minimum Qualifications:

Education and Experience: Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent combinations of education, technical training, industry certifications and practical experience may be substituted.  Strong customer service experience is required.  Practical working knowledge of Microsoft Windows and Apple macOS is expected, with familiarity supporting ChromeOS/Chromebooks and iOS/iPadOS. Experience with Microsoft 365, Google Workspace, hardware break/fix, printers and peripherals, mobile device management, and basic wired/wireless networking is desirable. Familiarity with Linux operating systems or command-line environments is a plus. Relevant certifications such as CompTIA A+, Microsoft, Apple, Google, networking, Linux, or equivalent credentials are desirable. Must have strong written and verbal communication skills, sound judgment and problem-resolution ability and the ability to manage and prioritize multiple work priorities under time-sensitive deadlines.

Special Requirements:  Must have a valid driver’s license.

11. Knowledge, Abilities and Skill

Knowledge:  Working knowledge of Microsoft Windows, Apple macOS, ChromeOS, iOS/iPadOS, Microsoft 365, Google Workspace, desktop and laptop hardware, printers and peripherals, mobile devices, classroom/audio-visual technology, basic TCP/IP networking, endpoint security and MFA concepts, ticketing/service management practices, and asset management. General familiarity with Linux operating systems or command-line tools is desirable.

 Abilities:  Ability to assist employees, students, Town officials, vendors, and partners effectively and professionally, communicate clearly in written and oral form, troubleshoot end-user technology problems systematically, prioritize and complete multiple assignments in a timely manner, document work accurately, maintain ticket momentum, recognize when escalation is required, provide individual or group instruction, maintain confidential information; establish effective working relationships, and adapt to a rapidly changing technology environment.

Skill:  Strong skill in desktop and laptop troubleshooting, hardware break/fix, Windows and macOS support, common productivity and collaboration applications, customer service, problem solving, technical documentation, organization, and written and verbal communication. 

12. Work Environment:  The work environment involves everyday discomforts typical of offices and schools, with regular interruptions from employees, students, and other users.  Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  The employee may be exposed to intermittent machine or related noise and may occasionally work at heights, under desks, in cramped areas, equipment rooms, or network closets while installing or troubleshooting technology. The employee may be required to work beyond normal business hours consistent with assigned deployments, projects, meetings, system maintenance or operational needs.
13. Occupational Risk:  Duties of the job generally present little potential for injury and risk exposure is similar to that found in typical office and technology-support settings. Personal injury could occur through failure to follow safety precautions or procedures.  Examples may include bruises from falls, minor cuts or burns, muscular strains, or other injuries associated with moving, installing, or servicing equipment. 

14. Physical and Mental Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Demands:  Work requires some agility and physical strength, such as moving computer equipment or standing or walking most of the work period.  Work requires lifting heavy objects and carrying them.  There may be a need to stretch and reach to retrieve materials.  Usually, the work will require extended physical effort over a significant portion of the day.  Must be able to lift 50 lbs, kneel down and sit down on the floor for 30 minutes, and work in small spaces for a minimum of one hour.

15. Motor Skills:  Duties involve assignments requiring the application of hand and eye coordination with finger dexterity and motor coordination.  Examples include using a personal computer and/or most other office equipment, typing, and or word processing, filing, moving objects, sorting papers, or operating a motor vehicle.

16. Visual Demands: The position requires the employee to constantly read documents and reports for understanding and analytical purposes. 

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

Department: Fire

Location: Central and Ashdod Fire Stations

Contract/Grade: Duxbury Permanent Firefighter Association Collective Bargaining Agreement, Grade 7

Compensation: $36.46 - $42.27 per hour, in four steps

FLSA Status: Non-Exempt

Work Schedule: Full-time, benefit eligible, 42 hours per week on average, variable schedule

Reports to: Fire Chief, Deputy Fire Chief and Fire Captains

Number of Openings: 2

Internal and External Posting Period: 8/3/2026 – 8/17/2026

Special Requirements:  Firefighter I/II and valid Massachusetts Paramedic certification preferred, or if applying as a current Paramedic student must provide proof of enrollment and successfully attain MA OEMS Paramedic Certification during probationary employment period. Following conditional employment offer, must successfully complete background checks, Massachusetts HRD Fire Physical Ability Test (PAT), HRD physical exam and psychological screening.

1. Nature of Work: This is skilled firefighting work in combating, extinguishing, and preventing fires; in answering emergency calls, and in operation and maintenance of fire department equipment, apparatus, and quarters. Work involves training for and participating in duties of protecting life and property by fire fighting and rescue activities, usually under close supervision. Employees of this class are required to learn and participate in the operation of apparatus and the performance of hazardous tasks under emergency conditions which may require strenuous exertion under such handicaps as smoke and cramped surroundings. Although firefighting and rescue work are the most difficult and responsible areas of activity; the major portion of time is spent drilling and studying methods, techniques, and organization, and in routine duties in the care and maintenance of fire department property and equipment. Specific orders and directions are given by superior officers; but the work requires initiative and a thorough individual understanding of firefighting methods.

2. Supervision Required: Under the direct supervision of the Captains and under the general direction of the Fire Chief and Deputy Chief. The employee carries out the regular work in accordance with standard practices and previous training. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements.

3. Supervisory Responsibility: Employee does not, as a regular or continuing part of the job, have supervisory responsibilities over other employees, with the exception of emergency response situations and in keeping with the Incident Command System.

4. Confidentiality: Has regular access at the departmental level to a wide variety of confidential information, including client records, criminal investigations, and court records. Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.

5. Judgment: The work requires examining, analyzing, and evaluating facts and circumstances surrounding work assignments and determining actions to be taken within the limits of standard or accepted practice. Guidelines include a large body of policies, practices, and precedents that may be complex. Judgment is used in analyzing specific situations to determine appropriate actions.

6. Complexity: The work consists of the practical application of a variety of concepts, practices, and specialized techniques. Assignments typically involve evaluation and interpretation of factors, conditions, or unusual circumstances, and determining the methods to accomplish the work.

7. Nature and Purpose of Public Contact: Relationships are constantly with co-workers, the public, and the Town Departments.

8. Essential Functions: Attends training courses; reads and studies assigned material related to fire fighting and prevention. Responds to fire alarms; operates pumps, aerial ladders, and auxiliary equipment; lays and connects hose; holds nozzles, directs fog or water streams; raises and climbs ladders; uses chemical extinguishers, bars, hooks, lines and other equipment.

Ventilates burning buildings by opening windows and skylights, or by chopping holes in roofs and floors; removes persons from danger; administers first-aid to injured persons; takes part in emergency rescue; performs salvage operations such as throwing salvage covers, sweeping water, and removing debris.

Participates in fire drills and attends classes in firefighting and first aid.

Performs general maintenance work in the upkeep of fire department property; cleans and washes walls and floors; makes minor repairs to property and equipment; washes, hangs and dries hoses; washes, cleans, polishes and tests apparatus.

Relays instructions, orders, and information; gives location of alarms received from dispatcher.

May perform assigned fire inspections, checking fire escape building exits, and related structures and appurtenances for compliance with fire prevention ordinances.

Performs related work as required and as further specified in the rules and regulations of the Fire Department.

9. Minimum Qualifications

Graduate of High School, vocational school, ACLS or equivalent; valid Massachusetts Driver's License, MA OEMS Paramedic and CPR certifications.

10. Knowledge, Skills, and Abilities

Knowledge: Some knowledge of Massachusetts General Laws, Chapter 148, CMR Fire Prevention Regulations and State Building Code; knowledge of departmental regulations and procedures; knowledge of the approved methods and procedures or modern medical rescue techniques; and firefighting principles.

Abilities: Ability to establish and maintain harmonious and productive working relationships with Town Department heads, fire service officials and the general public.

Skill: Proficient oral and written communication skills; and basic computer skills.

11. Occupational Risk: Duties regularly involve present potential risk of injuries from fire burns, burns from chemicals, steam, severe muscular strains, falls from heights in excess of three feet and illness from exposure to communicable diseases, smoke, and chemicals. Special safety precautions, training, and protective clothing helmet, gowns, coats, gloves, glasses and boots are required in accordance with Departmental Policy.

12. Physical Demands: Work requires physical strength and effort daily in fighting fires, lifting, carrying, pulling, pushing equipment, hoses, or other heavy objects. Bending, standing, and walking may be required for extensive time periods. Exposure to extreme weather conditions and adverse or life-threatening conditions occur in the position.

13. Motor Skills: Duties involve a high degree of intense mental concentration together with hand and eye coordination and visual attention for long periods of time in performing work assignments.

14. Visual Demands: Visual demands include use of computer, reading documents, review of instrumentation, and there is a need for color vision.

All applicants must provide a cover letter, resume, and fully completed Town of Duxbury online employment application, in the Get/Hired system.

Department: Regional Old colony Communications Center (ROCCC)

Contract/Grade: Personnel Policies (non-union), Grade 15

Salary Range: Hiring Range $124,536 to $146,330 Full Range: $124,536 to $168,124 (Actual pay based on qualification)

FLSA Status: Salary, Exempt (benefit eligible)

Work Schedule: Variable- at least 40 hour per week

Reports to: Town Manager

Nature of Work: The Director of the ROCCC is responsible for complete operational, administrative and financial oversight of the Regional Public Safety Dispatch function, including supervision and job performance of all Public Safety Dispatchers (PSD). The Director will work closely with the Fire Chiefs, Police Chiefs and Town Administration of all communities served, but will be a direct report to the Town of Duxbury Town Manager. It is expected that this individual will provide backup support as needed on shifts. The Director will be on call in the event of an emergency and will be required to work and travel outside of regular office hours.

Supervision Required: Reports directly to the Town of Duxbury Town Manager.

Confidentiality: Employee has regular access to a wide variety of confidential information including citizen communications and records, criminal investigations, and court records. Confidentiality must be maintained with regard to this information in accordance with Departmental Policy, State and Federal Laws, and the Public Records Act.

Supervisory Responsibility: The Director exercises full managerial authority over all ROCCC personnel—including Deputy Director, Operations Supervisors, Administrative Supervisors, Public Safety Dispatchers, and support staff—and directs the work of consultants or vendors supporting center operations. The Director sets organizational priorities and performance standards; plans, assigns, and directs work; determines staffing models and approves schedules; and ensures adherence to departmental policy, procedures, and any applicable collective bargaining agreements. Responsibilities include recruiting and selection; onboarding and training; coaching and professional development; conducting and/or approving performance evaluations; and initiating or approving disciplinary actions up to and including termination in coordination with HR and Town leadership. The Director resolves escalated operational, and personnel matters, serves as the final departmental step for grievances, and ensures certification, QA/QI, and compliance requirements are met. Day-to-day oversight may be delegated to the Deputy Director and supervisory staff, but the Director retains ultimate accountability for the quality, safety, effectiveness, and cost-efficiency of ROCCC service delivery.

Judgment: Guidelines may be in the form of administrative or organizational policies, general principles, legislation, or directives that pertain to a specific department or functional area. Extensive judgment is required to accomplish objectives or to deal with new or unusual situations within the limits of the guidelines or policies.

Complexity: The work consists of the practical application of a variety of concepts, practices, and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions, and unusual circumstances; evaluating compliance with established policies or criteria; gathering, analyzing and evaluating facts, evidence, or data using specialized fact-finding techniques; and determining the methods to accomplish the work.

Work Environment: Work is performed in a fast-paced, 24/7 Regional Emergency Communications Center (ROCCC). Staff operate in a high-stress environment with frequent interruptions, urgent time demands, and exposure to emotionally charged situations. The ability to remain focused, composed, and effective under pressure is essential. Dispatchers work rotating shifts—including evenings, overnights, weekends, and holidays—and may be required to work mandatory overtime during staffing shortages, emergencies, or critical incidents.

Nature of Public Contacts: Employee interacts constantly with co-workers, the public and groups or individuals who have conflicting opinions or objectives, diverse points of view or differences where skillful questioning is required; one on one relationships with a person(s) who may be under severe stress, where gaining a high degree of communication may be required to obtain the desired effect. Excellent communication and customer service skills are required, involving courtesy, tact, and diplomacy in resolving complaints or concerns of the public and in carrying out the required functions of the position.

Accountability: The Director is ultimately responsible for the overall operational, administrative, and financial performance of the ROCCC, ensuring that all personnel, programs, and systems adhere to applicable laws, policies, protocols, and collective bargaining agreements. Errors in judgment, resource mismanagement, failure to maintain readiness, or lapses in compliance can result in severe consequences—including risks to public and responder safety, disruption of emergency services, legal and financial exposure, erosion of stakeholder trust, and reputational harm to the ROCCC and its member communities. The Director sets standards, allocates resources, and implements corrective actions as needed; ensures certification, QA/QI, and audit requirements are met; and proactively addresses operational and personnel issues. Day-to-day tasks may be delegated to the Deputy Director and supervisory staff, but the Director retains ultimate accountability for the integrity, reliability, and effectiveness of ROCCC service delivery.

Occupational Risks: The position does not entail unusual occupational risk. The job requirements are primarily in an office dispatch setting.

Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

1.     Perform all duties required of a certified telecommunicator.

2.     Supervise and evaluate telecommunicators job performance to ensure compliance with all department policies and operational procedures.

3.     Supervise the scheduling and work hours of all staff in accordance with the Union Contract, Wage & Personnel By-Laws and all related Policies and Procedures.

4.     Approve and track shift changes, sick, vacation and personal time for department members.

5.     Process payroll.

6.     Complete performance evaluations of all telecommunicators as required

7.     Train additional telecommunicators, as needed, in order to maintain required staffing levels to keep the department fully operational at all times.

8.     Facilitate purchasing of supplies and equipment.

9.     Process expense bills and track monthly budget.

10.  Prepare annual budget and town reports as required by Fire and Police Chiefs.

11.  Schedule and attend regular meetings between all departments served by the Communications Center.

12.  Write and submit grants and request reimbursement for training, EMD, Support & incentive and Development timely.

13.  Request reimbursement for raining, Emergency Medical Dispatch, support and incentive grant submittals timely.

14.  Work with the Fire and Police Chiefs to develop and run in-house training classes.

15.  Schedule and facilitate external and/or hosted training classes as required by State regulations. 

16.  Ensure full compliance with local, State and Federal laws.

17.  Update Policies and Procedures as needed.

18.  Facilitate Quality Assurance/Quality Improvement Protocol Review for Emergency Medical Dispatch calls as required by State regulations.

19.  Maintain and oversee maintenance and licensing of operational software and networking, such as CAD systems, EMD programs.

20.  Facilitate meetings and correspondence between all ranks within the regional dispatch center as needed.

21.  Develop and seek out additional opportunities and municipalities to add to the ROCCC’s service.

22.  Be available for field work in the event of major incidents in the communities served by the regional dispatch center.

23.  Act as the department’s liaison to the State 911 department.

24.  Performs any other duty and assignment as may be assigned by the Town Manager or designee.

Recommended Qualifications: 

1.     Bachelor’s degree required in public administration, emergency management, criminal justice, business, information systems, or a related field (or equivalent combination of education and experience).

2. 10+ years of progressively responsible experience in public safety communications or emergency services, including 5+ years in supervisory/management roles (Director/Deputy/Center Manager).

3.     Demonstrated leadership of a 24/7 multi-agency/regional ECC, including staffing models, scheduling, QA/QI, policy development, training, and incident support.

4.     Fiscal management expertise: operating and capital budgets, grants (e.g., state 911 programs), procurement compliance, and vendor/contract management.

5.     Labor relations experience in a union/collective bargaining environment (performance management, grievances/discipline, and contract application).

6.     Technology governance: oversight of CAD/NG911/radio/recording systems, lifecycle planning, security/risk awareness, and continuity planning.

7.     Incident management proficiency and interagency coordination (NIMS/ICS familiarity; EOC/command-staff liaison; major incident readiness).

8.     Exceptional communication and stakeholder engagement skills (briefings, boards/committees, municipal leadership, and public messaging).

9.     Eligibility to obtain/maintain required clearances/certifications.

Special Requirements: Must possess a valid driver’s license and maintain current CPR certification. Preferred professional certifications include APCO RPL, NENA ENP, and NENA CMCP. The Director must demonstrate executive leadership in emergency communications operations, with experience in strategic planning, staff development, multi-agency collaboration, and fiscal oversight. Strong decision-making, problem-solving, and project management skills are essential, along with the ability to foster a culture of accountability, innovation, and continuous improvement. Engagement with municipal officials, public safety partners, and state agencies is required to successfully execute the role.

Work Schedule: This position requires flexibility to meet the operational needs of a 24/7 emergency communications center. The Director will primarily work a standard business schedule but must be available for evenings, weekends, holidays, and on-call duties as needed. Attendance at emergency incidents, special events, inter-agency meetings, and training sessions may require travel outside normal office hours. The role demands adaptability to changing priorities and the ability to respond promptly to critical operational needs.

Knowledge, Abilities and Skill

1.     Comprehensive knowledge of public safety communications, emergency response operations, and multi-agency coordination, with the ability to lead, evaluate, and improve dispatch procedures and center performance.

2.     Strong understanding of operational protocols, including CAD, radio systems, and 9-1-1 technologies, with the ability to guide staff and ensure compliance with standards.

3.     Exceptional verbal and written communication skills, capable of conveying complex information clearly and professionally under pressure to staff, first responders, and community stakeholders.

4.     Proven ability to prioritize, analyze, and make sound decisions in a fast-paced, high-stakes environment while managing multiple operational and administrative responsibilities.

5.     Advanced proficiency with computers and technology platforms, including operational software, reporting systems, and data analysis tools relevant to public safety communications.

6.     Keen attention to detail with the ability to monitor, evaluate, and document operational and administrative activities accurately.

7.     Demonstrated composure and resilience during crises, maintaining focus and guiding staff through high-stress or emotionally charged situations.

8.     Strong interpersonal and leadership skills, fostering collaboration, teamwork, and professional development among diverse personnel.

9.     Ability to model and enforce a positive, professional, and inclusive workplace culture, encouraging accountability, respect, and excellence across the organization.

10.  High level of discretion and sound judgment when handling sensitive information, personnel matters, or operational decisions impacting public safety.

11.  Strategic mindset with the ability to anticipate challenges, implement solutions, and support the Director in long-term planning and operational excellence.

Physical Skills: The role is primarily office-based and performed while seated at a workstation, with intermittent periods of standing, walking, and mobility throughout the communications center. The position requires routine use of hands and arms for computer, phone, and radio operations, as well as clear verbal and auditory communication. Occasional lifting or carrying of equipment or supplies up to 30 pounds may be necessary. The Deputy Director is also expected to travel regionally as needed for meetings, trainings, operational support, and site visits to member communities.

Motor Skills: Regular use of computers, dispatch consoles, radios, and other office equipment, requiring precise and efficient operation. Must perform effectively in a fast-paced, multi-tasking environment, particularly during high-pressure or emergency situations.

Visual Skills: Requires strong visual acuity to monitor multiple screens and read digital or printed materials for both general understanding and detailed analysis. Must maintain focused attention across multiple visual inputs simultaneously, especially during high-pressure or critical incidents.

Department: Lands and Natural Resources, Department of Public Works

Union:  AFSCME Council 93, Local 1700

Position Classification: Grade 3, full-time, benefit eligible, FLSA non-exempt

Salary: Starting from $23.24 hr. to $30.14 hr. in 8 steps

Work Schedule: 40 hours per week, Mon.- Fri. and additional hours as required for town-wide emergencies, snow and ice removal operations.

Supervision: Supervising Foreperson

Start Date: After July 1, 2026

Qualifications - High School diploma or G.E.D. with three (3) years of related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential function of the position.

• Valid Driver's License (Required)
• Class B CDL (Preferred) – Must be obtained during probationary period.

Benefits: 75% town/25% employee paid: health insurance; Blue Cross and Blue Shield PPO & HMO plans

• Defined benefit pension
• 12 Paid Holidays
• Vacation Pay
• Personal Days
• Sick Leave
• Clothing and Cleaning Allowance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Short and Long-Term Disability Insurance
• Medical and dependent care flexible spending account

1. Nature of Work: Performs skilled work within the Department of Public Works as determined and assigned by supervisor in the Lands & Natural Resources Department.

2. Supervision Received: Works under the supervision the Lands & Natural Resources supervisors. Operates equipment based on supervisor’s general instructions who reviews performance for skill and efficiency and assist in cases of difficulty.

3. Supervisory Responsibility: Supervises temporary or seasonal employees as assigned.

4. Confidentiality: Employee has regular access to confidential information of the department. Confidentiality must be maintained with regard to this information in accordance with Department Policy and the Public Records Act.

5. Accountability: Consequences or errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs, personal injury, jeopardize programs, and danger to public health/safety.

6. Judgment: Guidelines may be given verbally, or through administrative or organizational policies, or directives. Employee is expected to weigh efficiency and relative priorities in performing tasks to avoid breakdowns, handle emergency situations and ensure public and environmental safety in the operation of the Lands & Natural Resources functions.

7. Complexity: The work consists of the practical application of a variety of concepts and practices.

8. Nature and Purpose of Public Contact: Employee interacts frequently with Town employees and the public. Excellent customer service skills are required involving courtesy, tact, and diplomacy.

9. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statement of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

• Uses extensive knowledge and skill used in the operation of trucks, equipment, and automobiles used in various divisional work assignments.
• Suggests modification to equipment for more safe and efficient operation.
• Removes and prunes trees, chips debris and performs tasks related to the care and maintenance of Town owned lands.
• Performs routine tasks in connection with care, upkeep, repair, marking and beautification of conservation land, highway, and roads, such as but not limited to using and operating landscaping equipment and power tools, cutting grass, weeds and brush.
• May be required to clean culverts, catch basins, drains and ditches; load and unload trucks and cars; spread sand or gravel.
• Accepts deliveries of supplies and equipment.
• Assists in training new employees in performing assigned duties.
• Participates in operation and ordinary maintenance of equipment.
• Performs similar tasks as assigned, including functions of those in a lower classification.
• Cross trains with other Department employees.
• Is available for overtime and call backs in the event of emergencies.
• Participates in town-wide snow and ice removal operations.

10. Recommended Minimum Qualification: Education and Experience: High School diploma or G.E.D. with three (3) years of related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential function of the position. Special Requirements: Valid Massachusetts Driver’s License and Class B CDL license.

11. Knowledge, Abilities and Skill:

• Ability to understand and apply verbal and written instructions.
• Knowledge of the operation of necessary equipment and tools used in the performance of assigned work.
• Knowledge of chemicals used for cleaning.
• Ability to deal effectively and tactfully with fellow employees, supervisors, and the general public.

12. Work Environment: The nature of duties may involve continuous presence of unpleasant or irritating elements, such as noise, odors, chemical fumes, dust, smoke, heat, cold, oil, dirt, or grease. Work is performed indoors and outdoors during inclement weather conditions.

13. Occupational Risks: Duties regularly present potential risks of injuries from improper exposure that could result in loss of time from work. Examples of injuries, muscular strains, falls from heights. Special safety precautions, training, or protective clothing such as chaps, gloves, glasses, hats or boots will be required/provided.

14. Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Demands: Work requires regular physical strength and effort daily, such as, lifting heavy objects up to 50 lbs. (or more in cases of emergency and/or with assistance), carrying objects and stacking them. In addition, pulling, pushing, standing, or walking for the full workday may be involved.

15. Motor Skills: Duties involve close hand and eye coordination and physical dexterity. Manipulation and motor control may require extreme accuracy.

16. Visual Demands: Visual demands include reading documents for general understanding, routinely reviewing non-written materials such as machinery and the need for color vision.

The Town of Duxbury provides its employees (contingent upon employment status) with a robust benefits package which includes: Medical, Dental, Vision, Retirement Saving Plans (457b), a Pension Plan, Life Insurance, 12+ Paid Holidays, Personal Time, Vacation Time, Sick-Time, Pet Insurance, Long and Short-Term Disability Insurance, EAP, FSA, Employee Discounts, and more.

Department: Department of Public Works

Reports To: DPW Director

FLSA Status: Non-exempt, Part-time, Non-benefit eligible

Contract:  Personnel Policies, Grade 2

Work Schedule: Typically, Mon-Fri, schedule to be determined, 19 hours per week

Compensation: Hiring Pay Range is $23.79-27.95, full pay range is $23.79 - $32.11 per hour, dependent upon qualifications. (Pay Range Starting July 1, 2026, is $24.27 - $32.75)

1.     Nature of Work: The Administrative Assistant provides administrative support to the DPW department by assuming primary responsibility for certain basic functions of a local DPW office.  The purpose of this position is to perform responsible and varied clerical, administrative, bookkeeping, and record-keeping work of a difficult nature.  Work involves typing letters, reports, and a variety of documents and forms, maintaining records systems, assisting the public, and carrying out various related information processes.  The Administrative Assistant is responsible for maintaining and improving upon the efficiency and effectiveness of all areas under his/her direction and control.

2.     Supervision Received: Works under the general supervision of the DPW Director.

3.     Confidentiality:  Employee has regular access to confidential information of the department.  Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.

4.     Accountability:  Duties include responsibility for technical processes, service delivery, and contribution to the municipal finances and recordkeeping for the Town.  Consequences or errors, missed deadlines or poor judgment could severely jeopardize department operations or have extensive financial and legal repercussions, excessive costs, delay of service delivery and adverse public relations.

5.     Judgment:  Guidelines may be in the form of administrative or organizational policies, general principles, legislation, or directives that pertain to a specific department or functional area.  Extensive judgment is required to develop new or adapt existing methods and approaches for accomplishing objectives, or to deal with new or unusual requirements within the limits of the guidelines or policies.

6.     Complexity:  The work consists of employing many different concepts, theories, principles, techniques, and practices relating to an administrative field.  Assignments typically concern such matters as assessing services and recommending improvements.

7.     Nature and Purpose of Public Contact:  Employee interacts constantly with co-workers and the public.  The employee deals with the public and other individuals regarding information pertaining to them in the Town’s records.  Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints or concerns of the public and in working with co-workers, State, and County agencies.

8.    Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

1.      Establishes new DPW accounts.

2.      Posts department expenditures and transactions.

3.      Prepares statistical reports for DPW Director as assigned.

4.      Receives check payments and transmits to tax collector.

5.      Operates all office machines and computers.

6.      Prepares accounts payable bills for submittal to accounting office.

7.      Records all accounts payable transactions in appropriate ledgers for easy access by supervisors.

8.      Verifies all accounts payable transactions.

9.      Performs general typing and clerical tasks.

10.  Performs office work as required.

11.  Uses considerable knowledge of the principles and practices of bookkeeping and computer applications.

12.  Perform a multitude of various functions at one time.

13.  Applies considerable knowledge of office practice and procedure and principles of office management.

14.  Keep complex records and prepares periodic reports from same.

15.  Uses ability to maintain harmonious working relationships with other employees and the general public.

16.  Exercises independent judgment and makes required decisions.

17.  Opens and processes mail; distributes reports, memos, and necessary information to appropriate persons.

18.  Orders supplies and equipment for the department as needed.

19.  Provides required regular attendance and punctuality at the workplace.

20.  As required attends special meetings and works on special projects; performs similar or related work as required or as situation dictates

21.  Has daily contact with the general public, answers questions, and takes messages for all public works departments.

22.  Files and retrieves folders.

23.  Assist other office staff as needed.

24.  Assists in processing accounts payable and commitments to Town Treasurer.

25.  Train and provide backup for all payroll and personnel functions.

26.  Schedules employment physicals.

27.  Processes road opening permits

28.  Settles discrepancies as they arise.

29.  Composes and types correspondence, reports on minutes.

30.  Updates annual vehicle and equipment inventory.

31.  Issues temporary passes to the transfer stations.

32.  Issues hazardous waste day passes.

33.  Prepares grant reimbursement requests, including Chapter 90, and associated reports.

34.  Creates forms and documents for DPW function.

35.  Provides administrative assistance to all DPW departments.

36.  Performs similar or related work as required, directed or as situation dictates.

9.    Recommended Minimum Qualifications: High School education, including or supplemented by courses in typing, bookkeeping, business machines and secretarial sciences, and minimum of two years of experience in the performance of like duties or any equivalent combination of education, training, and experience; Valid Massachusetts drivers license.

10.  Knowledge Abilities and Skills

Knowledge: Knowledge of office procedures, practices, and terminology.  Knowledge of the use of office and data processing equipment, business arithmetic, business English and spelling.  Basic knowledge of bookkeeping techniques.

Abilities: Ability to maintain confidential information, compose correspondence and prepare, type, and proofread reports as to form and logic flow.  Ability to communicate effectively and tactfully with the public, co-workers, other employees, departments, officials, and other agencies.

Skills: Excellent secretarial and administrative skills.  Expertise and skill in utilizing personal computers and office application software packages.  Excellent customer service skills.

11. Work Environment: The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements.  Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  Employee may be required to work beyond normal business hours to attend evening meetings and to accomplish work assignments.  Work is performed under typical office conditions, with little exposure to occupational risks; has interruptions during the day from inquiries by the public.  Operates computers, calculators, typewriters, copier, telephone and all other standard office equipment.  Makes regular contacts with the general public, other town departments and officials, outside agencies, businesses, vendors, and other governmental organizations; communication is by means of telephone, personal discussion, and correspondence.  Has access to department-related confidential information.  Errors could expose the Town to potential legal liabilities and/or could result in considerable confusion, delay, and adverse public relations; errors with bookkeeping or department procedures could result in significant confusion and delay or loss of services and monetary loss. 

12. Occupational Risk: Duties of the job present little potential for injury.  Risk exposure is similar to that found in typical office settings.

13. Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Little or no physical demands are required to perform the work.  Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing.  There may also be some occasional lifting of objects such as books, office equipment and computer paper generally up to 30 pounds.  Minimal physical effort required in performing duties under typical office conditions.  Ability to operate a keyboard at efficient speed and view computer screens for extended periods of time.  Specific vision requirements include close vision and the ability to adjust focus.  Ability to sit, stand, walk and hear.  May be required to stand for long periods of time, when assisting the public at the window/counter.

14.  Motor Skills:  Duties involve assignment requiring application of hand and eye coordination with finger dexterity and motor coordination.  Examples include using a personal computer.

15.  Visual Demands:  Position requires the employee to constantly read documents and reports for understanding and analytical purposes.

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

**Great employee benefits: 75/25 health insurance & increased pay for experienced candidates**

Are you calm under pressure, quick on your feet, and ready to play a critical role in coordinating emergency response?  The Town of Duxbury is seeking individuals with a passion for public safety and a dedication to community to serve as Public Safety Dispatchers to the communities of Duxbury, Halifax, Hanover, Hanson, Pembroke, Plympton, and Rochester.

Apply now to be part of the Regional Old Colony Communications Center (ROCCC) — a team of dedicated dispatchers/telecommunicators, supervisors, and administrative staff who proudly serve seven communities. ROCCC answers all 9-1-1 calls for service and coordinates the dispatch of police, fire, and emergency medical responders when seconds count. Work environment focused on collaboration, teamwork, and professional growth with paid training and certifications.

This role requires the ability to manage emergency and non-emergency calls professionally, operate multiple radio systems, think clearly under pressure, and act independently using sound judgment. In this critical position, your voice, focus, and decision-making directly impact community safety.

If you thrive in a fast-paced environment, value teamwork, and take pride in serving the public, we invite you to join our mission as a trusted link in our region’s safety network.

Position Title:  Public Safety Dispatcher – Full-Time

Department: Regional Old Colony Communications Center

Position Grade: 1

Pay Rate: $28.52-$35.56 per hour in four steps (July 1, 2026, pay range $29.09-$36.27)

Contract:  Regional Old Colony Public Safety Dispatcher’s Union

Schedule: Rotation of four on two off eight-hour shifts. Candidates must be able to work any shift as assigned, including days, evenings, and overnights (8:00 a.m. – 4:00 p.m., 4:00 p.m. – 12:00 a.m., and 12:00 a.m. – 8:00 a.m.). This is not a fixed-shift position—coverage for all shifts, including nights, weekends, holidays, and special events, is required. with availability for nights and weekends required.

Reports To:  Dispatch Supervisors, Public Safety Dispatch Deputy Director, and Public Safety Dispatch Director

Minimum Qualifications - High school diploma or equivalent; some college or relevant coursework in criminal justice, emergency management, or communications preferred. Prior experience in a public safety communications center or other high-volume customer service setting is preferred but not required.   Ability to remain calm, focused, and effective under pressure, particularly during high-stress or emergency situations. Strong verbal and written communication skills, including the ability to communicate clearly over the phone and radio. Ability to multitask, prioritize calls for service, and manage competing demands in a fast-paced environment. Willingness and availability to work all shifts, including nights, weekends, holidays, and occasional mandatory overtime. Strong interpersonal skills with a demonstrated ability to work respectfully and effectively with a diverse team and the public. Basic computer literacy and ability to learn multiple technology platforms used in emergency communications (e.g., CAD, CJIS, E911). Must successfully complete a comprehensive background check, including criminal history, reference checks, drug screening, and psychological evaluation. Must obtain and maintain the following certifications within six months of employment:

1.            APCO PST1 or equivalent
2.            Massachusetts State 911 Department NextGen 911 System Certification
3.            Emergency Medical Dispatch (EMD)
4.           CJIS certification
5.        FEMA ICS-100: IS-100: Introduction to the Incident Command System
6.        FEMA ICS-700: IS-700: National Incident Management System (NIMS), An Introduction. 

Must complete the ROCCC in-house training program, including classroom, simulation, and on-the-job training phases, and demonstrate ongoing proficiency. 

Special Requirements:

This position requires the ability to work rotating shifts, including overnights, weekends, holidays, and occasional mandatory overtime. Dispatchers may be required to remain on duty during major emergencies or weather-related events and may be subject to holdover based on operational needs. A valid driver’s license is preferred for training-related travel but is not required for the position. All candidates must successfully complete a comprehensive pre-employment screening process, which includes a criminal background check (CORI), drug screening (including testing for marijuana in accordance with town policy), psychological evaluation, medical/physical examination, and reference checks. 

Benefits

1. 75% town/25% employee paid: health insurance; Blue Cross and Blue Shield PPO & HMO plans
2. Defined benefit pension
3. 12 Paid Holidays
4. Vacation Pay
5. Personal Time Off Days
6. Sick Leave
7. Dental Insurance
8. Vision Insurance
9. Pet Insurance
10. Life Insurance
11. Short and Long-Term Disability Insurance
12. Medical and dependent care flexible spending account
13. Paid training and certifications

Statement of Duties:

The Regional Public Safety Dispatcher at the Regional Old Colony Communications Center (ROCCC) is a vital part of the emergency response system, responsible for answering 9-1-1 and business line calls, gathering critical information, and dispatching police, fire, and EMS resources for the ROCCC’s Member Communities. Dispatchers are the first, first responders; serving as the central point of communication for our public safety partners and several county, regional, and state response teams. ROCCC Dispatchers must be able to quickly assess emergency situations, provide life-saving instructions (including Emergency Medical Dispatch), and coordinate appropriate resources under pressure. They are responsible for accurate and timely documentation in the Computer Aided Dispatch (CAD) system, ensuring complete records of all communications and actions taken. Dispatchers must also coordinate with external agencies, maintain awareness of unit status and location, and follow all established protocols, procedures, and policies to ensure effective service delivery and public safety.

Supervision Required:

Reports directly to the Public Safety Dispatch Operations Supervisor, with overall oversight and guidance provided by the Director and Deputy Director. Dispatchers are expected to work independently within established protocols, exercising sound judgment and maintaining professionalism in a high-tempo, multi-jurisdictional environment. Supervisory staff are available to provide support, coaching, and direction as needed to ensure consistent and effective service delivery.

Confidentiality:

The Regional Public Safety Dispatcher has regular access to sensitive and confidential information, including citizen communications, criminal records, medical information, and details of active investigations. Strict confidentiality must be maintained at all times in accordance with ROCCC policies, as well as applicable state and federal laws. Dispatchers are expected to exercise discretion, professionalism, and sound judgment in managing this information and in protecting the privacy and safety of the individuals and agencies involved.

 Supervisory Responsibility:

This position does not have supervisory responsibility over other personnel.

Judgment:

This position requires sound judgment and the ability to make quick, informed decisions in high-pressure situations with limited information. The Regional Public Safety Dispatcher must assess and prioritize calls for service, accurately relay critical information, and coordinate an appropriate response in accordance with ROCCC policies, procedures, and training. Dispatchers are expected to recognize when to escalate concerns to supervisory staff and ensure that their decisions support responder safety, public welfare, and operational integrity.

Complexity:

The work involves managing multiple, often simultaneous, emergency, and non-emergency calls across several jurisdictions, each requiring quick assessment, accurate documentation, and appropriate resource deployment. Dispatchers must interpret information from callers who may be panicked, injured, or unable to communicate clearly, while also monitoring and coordinating the activities of field units. The role demands multitasking across various systems such as radio, telephone, CAD, CJIS, while adhering to established protocols and adapting to rapidly changing situations.

Work Environment:

Work is performed in a fast-paced, 24/7 Regional Emergency Communications Center (RECCC). Dispatchers operate in a high-stress environment that includes frequent interruptions, urgent time demands, and exposure to emotionally charged situations. The ability to remain focused, composed, and effective under pressure is essential. Dispatchers must work rotating shifts—including evenings, overnights, weekends, and holidays—and may be required to work mandatory overtime during staffing shortages, emergencies, or critical incidents.

Nature and Purpose of Contact:

Employees interact constantly with co-workers, the public, groups or individuals who have conflicting opinions or objectives, diverse points of view or differences where skillful communication and/or questioning is required; one on one relationships with a person(s) who may be under severe stress, where gaining a high degree of communication may be required to obtain the desired effect.  Excellent internal and external communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving disputes, complaints or concerns while carrying out the required functions of the position

 Accountability:

The Regional Public Safety Dispatcher is responsible for accurately receiving, documenting, and dispatching emergency and non-emergency calls in accordance with established protocols. Errors in judgment, delayed response, or failure to follow procedures can have serious consequences, including risks to public and responder safety, property damage, and loss of life. Dispatchers must perform their duties with precision, reliability, and adherence to standards to support the effective delivery of public safety services and maintain the integrity and reputation of the ROCCC.

Occupational Risks:

While the position involves minimal physical risk and is performed in a secure indoor setting, Regional Public Safety Dispatchers are regularly exposed to high-stress situations, traumatic events, and emotionally intense calls. The nature of emergency communications requires dispatchers to remain calm, focused, and effective during critical incidents, extended periods of stress, and continuous multitasking. Emotional resilience and mental stamina are essential to succeed in this role.

 Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the role.

1.    Answer emergency (9-1-1) and non-emergency telephone calls from the public, public safety agencies, and outside partners.

2.    Obtain and verify critical information such as location, nature of the emergency, and caller details to determine the appropriate response.

3.    Dispatch police, fire, EMS, and mutual aid units for six member communities using a computer-aided dispatch (CAD) system.

4.    Provide Emergency Medical Dispatch (EMD) pre-arrival instructions, including CPR, choking, childbirth, and bleeding control until responders arrive.

5.    Monitor multiple radio frequencies and maintain constant communication with field units to ensure responder safety and situational awareness.

6.    Maintain detailed, accurate, and timely records of all calls, unit statuses, and dispatch activities using CAD and other systems.

7.    Notify external agencies (e.g., medical examiner, tow companies, animal control) in accordance with departmental protocols.

8.    Conduct queries and entries through the Criminal Justice Information System (CJIS) and ensure compliance with all applicable laws and guidelines.

9.    Operate and monitor various public safety systems including radios, telephones, alarm panels, surveillance systems, and weather alerts.

10.  Prioritize calls based on severity, available resources, and departmental guidelines.

11.  Maintain familiarity with the geography, landmarks, and jurisdictional boundaries of all member communities and surrounding areas.

12.  Maintain a calm, courteous, and professional demeanor during high-stress and emotionally charged situations.

13.  Relay critical information and updates to field personnel, always ensuring officer and responder safety.

14.  Identify and report equipment malfunctions or system failures to the appropriate personnel for timely resolution.

15.  Participate in required training, certifications, and continuing education as mandated by the State 911 Department and the ROCCC.

16.  Maintain confidentiality and handle sensitive information in accordance with state and federal laws, CJIS regulations, and agency policy.

17.  Follow all ROCCC policies, procedures, directives, and training bulletins.

18.  Perform additional duties as assigned in support of the ROCCC’s mission to ensure the right people are in the right place at the right time.

 Minimum Qualifications:

1.    High school diploma or equivalent; some college or relevant coursework in criminal justice, emergency management, or communications preferred.

2.    Prior experience in a public safety communications center or other high-volume customer service setting is preferred but not required.

3.    Ability to remain calm, focused, and effective under pressure, particularly during high-stress or emergency situations.

4.    Strong verbal and written communication skills, including the ability to communicate clearly over the phone and radio.

5.    Ability to multitask, prioritize calls for service, and manage competing demands in a fast-paced environment.

6.    Willingness and availability to work all shifts, including nights, weekends, holidays, and occasional mandatory overtime.

7.    Strong interpersonal skills with a demonstrated ability to work respectfully and effectively with a diverse team and public.

8.    Basic computer literacy and ability to learn multiple technology platforms used in emergency communications (e.g., CAD, CJIS, E911).

9.    Must successfully complete a comprehensive background check, including criminal history, reference checks, drug screening, and psychological evaluation.

10.  Must obtain and maintain the following certifications within six months of employment:

11.  APCO PST1 or equivalent

12.  Massachusetts State 911 Department NextGen 911 System Certification

13.  Emergency Medical Dispatch (EMD)

14.  CJIS certification

15.  FEMA ICS-100: IS-100: Introduction to the Incident Command System

16.  FEMA ICS-700: IS-700: National Incident Management System (NIMS), An Introduction

17.  Must complete the ROCCC in-house training program, including classroom, simulation, and on-the-job training phases, and demonstrate ongoing proficiency.

Special Requirements:

This position requires the ability to work rotating shifts, including overnights, weekends, holidays, and occasional mandatory overtime. Dispatchers may be required to remain on duty during major emergencies or weather-related events and may be subject to holdover based on operational needs. A valid driver’s license is preferred for training-related travel but is not required for the position. All candidates must successfully complete a comprehensive pre-employment screening process, which includes a criminal background check (CORI), drug screening (including testing for marijuana in accordance with town policy), psychological evaluation, medical/physical examination, and reference checks.

Work Schedule:

Regional Public Safety Dispatchers work an eight-hour shift, following a rotating 4-days-on, 2-days-off schedule. Coverage is required for all nights, weekends, holidays, and special events; time off is granted based on staffing needs and operational requirements.

Knowledge, Abilities and Skill

1.    Working knowledge of or ability to learn public safety communications and emergency response operations.

2.    Ability to follow emergency call-taking and dispatch protocols, including CAD, radio systems, and 9-1-1 technologies.

3.    Strong verbal and written communication skills with the ability to speak clearly and professionally under pressure.

4.    Ability to multitask in a fast-paced environment while prioritizing calls and making sound decisions based on protocol.

5.    Proficiency with computers, keyboarding, and the ability to operate multiple software and technology platforms simultaneously.

6.    High attention to detail and ability to accurately log and document call and dispatch activity.

7.    Ability to remain calm, composed, and focused during high-stress or emotionally charged situations.

Knowledge, Abilities and Skill Cont.:

1.    Strong interpersonal skills with the ability to work respectfully, cooperatively, and effectively with others.

2.    Demonstrated ability to maintain a positive and professional attitude, contribute to a team environment, and avoid negative or disruptive workplace behavior.

3.    Commitment to fostering an inclusive, respectful, and service-oriented culture that reflects the mission and values of the ROCCC.

4.    High level of discretion and ability to maintain confidentiality when handling sensitive or protected information.

Physical Skills:

Work requires moderate, intermittent physical effort. The role is primarily performed while seated at a dispatch console, with occasional standing, walking, talking, hearing, and manual dexterity required. The employee may occasionally need to lift and carry equipment or supplies weighing up to 30 pounds. The position may also involve moving throughout the communications center and occasional regional travel for trainings, meetings, or operational support.

Motor Skills:

The role involves frequent use of computers, dispatch consoles, radio and telecommunications equipment, and other standard office tools. The incumbent must be capable of operating this equipment accurately and efficiently in a high-tempo, multi-tasking environment, particularly during emergency situations. 

Visual Skills:

The position requires strong visual acuity to monitor multiple computer screens and read digital and printed materials for both general understanding and detailed analysis. The incumbent must sustain focused attention across various communication channels and visual inputs simultaneously, especially during high-pressure or critical incidents.

Department: Department of Public Works

Contract/Grade: Personnel Policies (non-union), Grade 13

Compensation: Pay range $99,279 - $134,026. Actual salary dependent on qualifications.

FLSA Status: Full Time – Exempt

Start Date: Position available July 1, 2026

1. Nature of Work: The Town Engineer provides professional engineering expertise and essential technical support across all divisions of the Department of Public Works (DPW), as well as supplemental support to other Town departments, boards, and committees. Work includes planning, design, review, inspection, administration, and coordination of municipal infrastructure projects.

2. Supervision Required: Works under the general direction of the Director of Public Works with considerable independence in carrying out assigned duties.

3. Supervision Responsibility: May provide functional direction and technical guidance to DPW staff, contractors, consultants, and interns. May serve as Acting DPW Director as needed.

4. Confidentiality: Has regular access at the departmental level to a wide variety of confidential information, including personnel records, client records, criminal records/investigations, and collective bargaining negotiations in accordance with the State Public Records Law.

5. Accountability: Responsible for the accuracy, quality, timeliness, and compliance of engineering work products, inspections, reviews, and recommendations. Errors may result in financial loss, regulatory non-compliance, safety risks, or public dissatisfaction.

6. Judgment: Guidelines only provide limited guidance for performing the work. They may be in the form of administrative or organizational policies, general principles, legislation, or directives that pertain to a specific department or functional area. Extensive judgment and ingenuity are required to develop new or adapt existing methods and approaches for accomplishing objectives or to deal with new or unusual requirements within the limits of the guidelines or policies. The employee is recognized as the department or functional area's authority in interpreting the guidelines, determining how they should be applied, and in developing operating policies.

7. Complexity: Work consists of employing many different concepts, theories, principles, techniques, and practices relating to an administrative field. Assignments typically concern such matters as studying trends in the field for application to the work; assessing services and recommending improvements; planning long-range projects; devising new techniques for application to the work; and recommending policies, standards, or criteria.

8. Work Environment:   The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours to attend evening meetings.

9. Nature and Purpose of Public Contact:
Regular contact with residents, Town staff, elected officials, boards, committees, consultants, contractors, and regulatory agencies to provide technical information, respond to inquiries, explain engineering concepts, and represent the Town’s interests.

10. Occupational Risk: Duties generally do not present occupational risk with only occasional exposure to risk or stress. A minor injury could occur, however, through employee failure to properly follow safety precautions or procedures. Examples of injury include minor bruises from falls, minor cuts or burns, or minor muscular strains from lifting or carrying heavy equipment or materials.

11. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

1. Responsible for providing engineering support to all DPW divisions, including the Water Department.

2. Prepare and review RFPs, technical specifications, bid documents, and project scopes.

3. Provide general engineering consultation for infrastructure improvement projects to improve project accuracy, reduce change orders, and minimize construction inefficiencies.

4. Design small-scale drainage improvement projects and oversee in-house construction where feasible.

5. Review plans to mitigate flooding and improve stormwater management.

6. Serve as Acting DPW Director when necessary to ensure continuity of operations. Provide leadership support for capital planning, budgeting, and interdepartmental coordination. Support succession planning and organizational development within the DPW.

7. Perform construction inspection and project administration for DPW infrastructure projects, including drainage improvements, water main replacements, sidewalks, and paving.

8. Ensure contractor compliance with Town standards, plans, and specifications.

9. Enhance quality control while reducing inspection costs associated with outside consultants.

10. Review engineering plans and issue DPW comments for internal projects and external applications before boards such as the Planning Board and Zoning Board of Appeals.

11. Coordinate closely with Planning, Conservation, and other Town departments. Supplement (but not replace) peer review analyses conducted by Planning Department engineering consultants.

12. Identify and pursue applicable state and federal infrastructure grants, assist with grant writing by preparing technical analyses, cost estimates, and conceptual designs, and coordinate grant-funded projects and ensure compliance with grant requirements.

13. Provide engineering expertise and technical presentations to Town boards and committees as needed, including but not limited to the Selectboard, Planning Board, Highway Safety Advisory Committee, and Coastal Resiliency Task Force.

14. Assist with short- and long-term DPW organizational initiatives, including: Revising the Street Opening Permit process, developing engineering standards and typical construction details, standardizing procedures, documentation, and policies across DPW divisions, implementing a DPW work order system, improving record-keeping, asset management, and GIS integration and evaluating plow routes and developing GIS-based snow and ice management maps

12. Education and Experience: Bachelor’s degree in Civil Engineering or a closely related engineering field required. Five (5) or more years of progressively responsible civil engineering experience, preferably in municipal public works, infrastructure, or related public-sector engineering. Experience with the planning, design, review, and construction oversight of public infrastructure projects such as roadways, drainage systems, water utilities, sidewalks, and stormwater facilities. A combination of education, experience, and training can be considered if it is demonstrated that the required knowledge, skills, and abilities have been achieved. Experience working with contractors, consultants, regulatory agencies, and municipal boards preferred. 

Preferred special Requirements: Registration as a Professional Engineer (P.E.) in the Commonwealth of Massachusetts is required, or the ability to obtain Massachusetts licensure within a specified timeframe.

13. Knowledge, Abilities and Skill

Knowledge:

• Thorough knowledge of civil engineering principles and practices as applied to municipal public works infrastructure.
• Knowledge of drainage design, stormwater management, MS4 regulations, and environmental permitting.
• Knowledge of construction methods, materials, inspection practices, and project administration.
• Familiarity with Massachusetts procurement laws, public bidding requirements, and contract administration.
• Working knowledge of capital planning, asset management, and grant-funded infrastructure projects.

Abilities:

• Ability to analyze complex engineering problems and develop practical, cost-effective solutions.
• Ability to interpret and review engineering plans, specifications, and technical reports.
• Ability to manage multiple projects simultaneously and prioritize work effectively.
• Ability to communicate technical information clearly to non-technical audiences.
• Ability to work independently and collaboratively in a municipal environment.
• Ability to exercise sound professional judgment in regulatory, operational, and public-facing matters.

Skills:

• Skill in engineering analysis, technical writing, and preparation of reports, plans, and specifications.
• Skill in construction inspection and quality control.
• Skill in using engineering and office software, including CAD, GIS, and Microsoft Office applications.
• Skill in interpersonal communication, customer service, and conflict resolution.

14. Work Environment: Work is performed in a combination of office, field, and meeting environments. Fieldwork may involve exposure to construction sites, roadways, weather conditions, and uneven terrain.

15. Occupational Risk: Moderate risk associated with field inspections and construction sites, including exposure to traffic, construction equipment, noise, dust, and adverse weather. Appropriate safety practices and protective equipment are required.

16. Physical and Mental Requirements:
Position requires sustained concentration, problem-solving, and analytical reasoning. Ability to work under deadlines, respond to emergencies, and handle multiple priorities is required.

16. Physical Skills: Ability to stand, walk, climb, bend, and traverse uneven terrain during field inspections. Ability to lift and carry materials or equipment weighing up to approximately 25 pounds.

17. Motor Skills: Requires fine motor skills for computer use, drafting, writing, and operation of office and field equipment. Requires gross motor coordination for field activities.

18. Visual Demands: Requires close visual acuity for reviewing plans, reading reports, and working at a computer, as well as distance and peripheral vision for field inspections and site observations.

Department: Municipal Services

Status: FLSA non-exempt, part-time, not benefit eligible 

Grade:  Personnel Policies, Grade 7

Rate: Pay range begins at $29.97 - $40.46 per hour

Reports to: Director of Municipal Services

Schedule: 19.5 hours per week

LOCATION: Duxbury DPW- Lands and Natural Resources

POSITION GRADE/LEVEL: Grade 4

FLSA STATUS: Non-exempt, full-time, benefit eligible

RATE RANGE:  $24.98 - $32.40 per hour, in 8 steps

WORK SCHEDULE: 40 hours per week, plus additional hours as participation in Town-wide weather or emergency operations required.

SUPERVISION: Supervising Foreman/Aerial lift Operator

NUMBER OF OPENINGS: 1

Qualifications: High School diploma or G.E.D. with two (2) years of full time work experience and considerable, demonstrable knowledge and skill relative to practices, methods, and procedures regarding safety devices and equipment.

Special Requirements:

• Valid Massachusetts Driver's License 
• 2B and 4G Hydraulics
• Class B CDL 

Benefits:

• 75% town/25% employee paid: health insurance; Blue Cross and Blue Shield PPO & HMO plans
• Defined benefit pension
• 12 Paid Holidays
• Vacation, personal, and sick time
• Clothing and Cleaning Allowance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Short and Long-Term Disability Insurance
• Medical and dependent care flexible spending account

1.  Nature of Work:  Assists supervisor in any and all phases of the work, performs skilled wok as determined and assigned by supervisor for the Town's Lands and Natural Resources function.  Makes frequent contact with co-workers and residents requiring calm, clear and courteous communication.

2.  Supervision Received:  Works under the general supervision of the Lands and Natural Resources supervisors.  Operates equipment based on supervisor's general instructions who reviews performance for skill and efficiency and assist in cases of difficulty. 

3.  Supervisory Responsibility:  Supervises temporary or seasonal employees as assigned.

4.  Confidentiality:  Employee has regular access to confidential information of the department.  Confidentiality must be maintained with regard to this information and in accordance with Department Policy and the Public Records Act.

5.  Accountability:  Consequences or errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs, personal injury, jeopardize programs, and danger to public health/safety.

6.  Judgment:  Guidelines may be given verbally, or through administrative or organizational policies or directives.  Employee is expected to weigh efficiency and relative priorities in performing tasks to avoid breakdowns, handle emergency situations and ensure public and environmental safety.

7.  Complexity:  The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to the Lands and Natural Resources function.

8.  Nature and Purpose of Public Contact:  Employee interacts frequently with Town employees and the public.  Excellent customer service skills are required involving courtesy, tact, and diplomacy.

9.  Essential Functions:  The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed.  The omission of specific statement of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position:

1. Uses extensive knowledge and skill in the operation of trucks, equipment, and automobiles used in the various divisional work assignments.

2. Suggests modification to equipment for more sage and efficient operation.

3. Removes and prunes trees, chips debris and performs tasks related to the care and maintenance of Town owned lands. 

4. Performs routine tasks in connection with care, upkeep, repair, marking and beautification of conservation land, highway and roads, such as but not limited to using and operating landscaping equipment and power tools, cutting grass, weeds and brush.

5. May be required to  clean culverts, catch basins, drains and ditches; load and unload trucks and cars; spread sand or gravel.

6. Accepts deliveries of supplies and equipment.

7. Assists in training new employees in performing assigned duties.

8. Assists with grounds maintenance work at all facilities including mowing, string trimming, chain sawing, leaf and brush removal. 

9. Participates in operation and ordinary maintenance of equipment, instructs employees in the correct and proper usage and keeps daily records of maintenance completed.

10. Performs similar tasks as assigned, including functions of those in a lower classification.

11. Cross trains with other Department employees.

12. Is available for overtime and call backs in the event of emergencies.

13. Participates in town-wide snow and ice removal operations.

10.  Recommended Minimum Qualifications:

Must have a high school diploma or equivalent, two years of full time work experience and considerable, demonstrable knowledge and skill relative to practices, methods, and procedures regarding safety devices and equipment, such as chain saws, chippers and other related equipment.  Must have extensive tree and natural resources knowledge, physical ability, agility, tree climbing, rope use, chain saw, in the tree and proper harness skills as well as prior and demonstrable ability to supervise and motivate other employees, deal effectively with fellow employees, supervisors and the general public or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Special Requirements:  Must possess valid Massachusetts Driver's License, 2B and 4G Hydraulics and CDL Class B licenses. 

11.  Knowledge, Abilities and Skill:

1. Knowledge of the laws, rules, regulations pertaining to tree and grounds care/operations.

2. Considerable and demonstrable skill, including those required of subordinate employees, in the use of tools and the operation of equipment required in the performance of tree and grounds care/work.

3. Ability to deal appropriately and harmoniously with public officials, the general public, supervisors and co-workers.

12.  Work Environment:  The nature of duties may involve continuous presence of unpleasant or irritating elements, such as noise, odors, chemical fumes, dust, smoke, heat, cold, oil, dirt, or grease.  Work is performed indoors and outdoors during inclement weather conditions.

13.  Occupational Risks:  Duties regularly present potential risks of injuries from improper exposure that could result in loss of time from work.  Examples of injuries include muscular strains and falls from heights.  Special safety precautions, training, or protective clothing such as chaps, gloves, glasses, hats, helmets or boots will be required/provided.

14.  Physical and Mental Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Physical Demands:  Work requires regular physical strength and effort daily, such as, lifting/dragging heavy objects up to 50 lbs. (or more in cases of emergency and/or with assistance), carrying objects and stacking them.  In addition, pulling, pushing, standing, or walking for the full workday may be involved.

15.  Motor Skills:  Duties involve close hand and eye coordination and physical dexterity.  Manipulation and motor control may require extreme accuracy.

16.  Visual Demands:  Visual demands include reading documents for general understanding, routinely reviewing non-written materials such as machinery and the need for color vision.

Posting begins September 25, 2025 and will remain open until filled.

POSITION GRADE/LEVEL: Grade level 3 - Personnel Policies/Plan, Full-time, Benefit eligible 

FLSA STATUS: Non-exempt

RATE RANGE: Hiring Range: $25.48 - $29.90. Full range $25.48 - $34.39

DEPARTMENT/LOCATION: Town Manager and Board of Selectmen / Old Town Hall

WORK SCHEDULE: 37.5 hours per week, generally during normal Town Hall hours, to include Monday evening meetings and occasional additional evenings as needed

SUPERVISION: Executive Assistant to the Town Manager

1.      Nature of Work:  The Administrative Assistant performs professional administrative and clerical services in support of the operation of the Town Manager and Selectboard Offices.  Employee is required to perform all similar or related duties.

2.      Supervision Received:  Under general supervision of the Executive Assistant to the Town Manager, the employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction in accordance with State and local laws and guidelines.  The supervisor provides additional, specific instruction for new, difficult or unusual assignments, including suggested work methods as necessary.  The employee is expected to recognize instances which are out of the ordinary and which do not fall within existing instructions; the employee is then expected to seek advice and further instructions.  Reviews and checks of the employee’s work are applied to an extent sufficient to keep the supervisor aware of progress, and to ensure that completed work and methods used are technically accurate and that instructions are being followed.  In many cases, the work is self-checking, for example, requiring accounts to balance before proceeding.

3.      Supervisory Responsibility:  Employee does not have any supervisory responsibilities; however, employee may assist in providing direction to a volunteer from time-to-time

4.      Confidentiality:  Employee has regular access to department-wide confidential information obtained during performance of regular position responsibilities in accordance with the State Public Records Law such as employee and department records

5.      Accountability:  Consequences of errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs and jeopardize programs.

6.      Judgment:  Numerous standardized practices, procedures, or general instructions govern the work and, in some cases, may require additional interpretation.  Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation, or guideline.

7.      Complexity:  The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines.  The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.

8.      Nature and Purpose of Public Contact:  Relationships with co-workers, local and state officials, and the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems.  Other regular contacts are with service recipients and employees of outside organizations such as vendors, banks and/or developers/contractors. More than ordinary courtesy, tact, and diplomacy may be required to resolve complaints.

9.      Essential Functions:  The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

1.  Acts as the primary point of contact for the office, receiving and assisting walk-in residents, answering routine questions and concerns from the public and other Town departments, and providing information or directing inquiries to the appropriate personnel.

2.  Prepares and distributes complete Selectboard meeting packets to Selectboard members in a timely manner and posts meeting packets to the Town website in accordance with established schedules and public meeting requirements.

3.  Attends evening open and executive session meetings of the Selectboard to take meeting minutes and record all motions and votes; prepares Selectboard meeting packets.

4.  Processes Event Permit and One-Day Liquor License applications under the purview of the Selectboard.  

5.  Maintains office records, filing for the Selectboard and Town Manager, and the updating of various official lists (Board and Committee members; larger events/road races; legal budget spreadsheet).

6.   Prepares accounts payable paperwork to process payment of invoices; maintains accounting of Legal billings; and prepares accounts receivable paperwork.

7.  Responsible for updating and maintaining Board & Committee membership lists/appointments/resignations, maintaining Board & Committee member information on respective pages on the Town website and Board & Committee spreadsheet for the Annual Town Report, and maintaining a Talent Bank of citizens interested in serving on various Boards and/or Committees.

8.  Works collaboratively with the Executive Assistant to post meeting agendas of the Selectboard, booking meetings in the Town Hall Mural Room, and updating meeting calendar on the Town’s website.

9.   Maintains and updates the Town Manager and Selectboard webpages on the Town website and publishes or assists with publishing official Town communications through the Town's website and authorized digital communication platforms, including social media, as directed.

10.  Provides administrative support to the Harbormaster/Shellfish Department for annual   Commercial Shellfish Licensing in April, monthly Bonus Shellfish approval by the Selectboard, and to schedule public hearings with the Selectboard for Aquaculture licenses as requested by the Harbormaster.

11.   Orders office supplies as needed.

12.   Suggests and/or initiates procedures to improve the workflow and general operation of the department.

13.   Assists in the preparation of Annual Town Meeting and any Special Town Meetings.

14.   Composes and prepares correspondence including Proclamations and Certificates of

        Appreciation.

15.   Acts as the staff liaison to the King Caesar Advisory Committee, schedules meetings, posts agendas, and takes minutes.  Also processes related accounts payable.

16.   Assists in the maintenance of the Town Manager’s calendar and makes appointments and meetings scheduled as requested.   

17.   Maintains the Archive File Tracking Storage System and accommodates storage requests, reporting requirements, and annual destruction reporting.  Arranges annual audit by King Information Systems every June.

10.  Recommended Minimum Qualifications:

Education and Experience:  Associate degree with one to three (1-3) years related work experience in a professional office setting; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. This position requires excellent judgment, confidentiality, internal and external customer service skills, digital content management, attention to detail, and the ability to manage deadlines in a public-facing municipal office.  Municipal experience is a plus.

Special Requirements:  Notary Public is preferred but not required when applying; however, applicant may be required to obtain upon hire.

11.  Knowledge, Abilities and Skill

Knowledge:  Common policies, practices and procedures of the department and office operations; laws and regulation pertinent to position functions.  Working knowledge of Town-wide services and organization structure.  Knowledge of personal computers and the application of office software such as word processing, spread sheet applications, and web-site applications.

Abilities:  Ability to interact effectively and appropriately with the public, local and state officials, members of town boards/committees, and town personnel; ability to perform multiple tasks in an independent, organized manner and to work with sensitive and confidential information.

Skill:  Proficient computer skills, recordkeeping and clerical skills, written and oral communication skills.  Effective customer service skills.

12.  Work Environment:  The work environment involves everyday discomforts typical of offices.  Noise or physical surroundings are distracting, but conditions are generally not unpleasant.  Employee may be required to work beyond normal business hours to attend evening meetings.

13.  Occupational Risk:  Duties of the job present little potential for injury.  Risk exposure is similar to that found in typical office settings.

14.  Physical and Mental Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Demands:  Little or no physical demands are required to perform the work.  Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing.  There may also be some occasional lifting of objects such as books, office equipment and computer paper generally up to 30 pounds.

15.  Motor Skills:  Duties involve assignment requiring application of hand and eye coordination with finger dexterity and motor coordination.  Examples include using a personal computer, operating a telephone, and office equipment.

16.  Visual Demands:  Position requires the employee to constantly read documents and reports for understanding and analytical purposes.  Employee is not required to distinguish colors.

LOCATION: Water/Sewer, Department of Public Works

POSITION: Grade 4, full-time, benefit eligible

WORK SCHEDULE: 40 hours per week Mon-Fri, mandatory participation in town-wide emergencies and snow and ice removal operations.

REPORTS TO:  Chief Water Distribution Operator and Chief Water Treatment Operator

NUMBER OF OPENINGS:  1

PAY RANGE: $28.23 to $35.92 in eight steps

1.  Nature of Work:  Assists supervisor in any and all phases of the work, performs skilled wok as determined and assigned by supervisor for the Town’s public water supply and treatment systems.  Makes frequent contact with co-workers and residents requiring calm, clear and courteous communication.

2.  Supervision Received:  Works under the general supervision of the Water/Sewer supervisors.  Operates equipment based on supervisor’s general instructions who reviews performance for skill and efficiency and assist in cases of difficulty.

3.  Supervisory Responsibility:  Supervises temporary or seasonal employees as assigned.

4.  Confidentiality:  Employee has regular access to confidential information of the department.  Confidentiality must be maintained with regard to this information and in accordance with Department Policy and the Public Records Act.

5.  Accountability:  Consequences or errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs, personal injury, jeopardize programs, and danger to public health/safety.

6.  Judgment:  Guidelines may be given verbally, or through administrative or organizational policies or directives.  Employee is expected to weigh efficiency and relative priorities in performing tasks to avoid breakdowns, handle emergency situations and ensure public and environmental safety in the operation of the public water supply and related systems.

7.  Complexity:  The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to water/sewer treatment, systems and maintenance.

8.  Nature and Purpose of Public Contact:  Employee interacts frequently with Town employees and the public.  Excellent customer service skills are required involving courtesy, tact, and diplomacy.

9.  Essential Functions:  The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed.  The omission of specific statement of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position:

1.)     Assists as an operator of the department’s equipment, including all pumps, compressors and similar portable equipment.

2.)    Installs, repairs and reads water meters and keeps associated records through the use of remote reading devices.

3.)     Marks out underground water/sewer piping for Dig Safe requests.

4.)    Performs general repairs of water mains and service lines.                                                             

5.)    Provides labor for flushing, greasing, pumping and painting fire hydrants

6.)    Assists in gate valve exercising and full system flushing program.

7.)    Provides labor for performing road maintenance when connected with water operations.

8.)    Provides labor for the inspection of the installation of water mains.

9.)    Assists in maintaining treatment facilities and grounds,

10.)    Assist in taking physical inventory of stock materials.

11.)    Interprets and obtains information and sketches from various records for locating underground utilities.

12.)    Assist in leak survey program.

13.)     Assist in valve inspection program.

14.)     Trains new employees and cross trains with co-workers in performing assigned duties.                                  

15.)      Operates, maintains and inspects stand by engines and generators to provide uninterrupted water and sewer service in the event of power failures.

16.)      Accepts deliveries of supplies and equipment.

17.)      Assists with grounds maintenance work at all facilities including mowing, string trimming, chain sawing, leaf and brush removal.

18.)      Performs similar tasks as assigned, including functions of those in a lower classification.

19.)      Is available for overtime and call backs in the event of emergencies.

20.)      Participates in town-wide snow and ice removal operations.

21.)       Assists in the operation and maintenance of the wastewater treatment plant, associated lift stations, grinder pumps and collection systems for the Town’s shared septic and sewer systems. 

10.  Recommended Minimum Qualification 

Education and Experience:  Must have a high school diploma or equivalent, two years of full time water distribution or comparable work experience and prior and demonstrable ability to deal effectively with fellow employees, supervisors and the general public or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Special Requirements:  Must possess valid Massachusetts Drivers License, Grade 1 Distribution Full Operator certification, Hydraulics and CDL Class B licenses. 

11.  Knowledge, Abilities and Skill:

- Knowledge of the laws, rules, regulations pertaining to water/sewer distribution and treatment operations.

- Considerable and demonstrable skill, in the use of tools and the operation of equipment required in the performance of water/sewer distribution and treatment work.

- Ability to deal appropriately and harmoniously with public officials, the general public, supervisors and co-workers.

12.  Work Environment:  The nature of duties may involve continuous presence of unpleasant or irritating elements, such as noise, odors, chemical fumes, dust, smoke, heat, cold, oil, dirt, or grease.  Work is performed indoors and outdoors regardless of weather conditions.

13.  Occupational Risks:  Duties regularly present potential risks of injuries from improper exposure that could result in loss of time from work.  Examples of injuries include, but are not limited to, burns from chemical, muscular strains, falls from heights, and illness from exposure to communicable diseases.  Special safety precautions, training, or protective clothing such as coats, gloves, glasses, hats or boots will be required.

14.  Physical and Mental Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

 Physical Demands:  Work requires regular physical strength and effort daily, such as, lifting heavy objects up to 50 lbs (or more in cases of emergency and/or with assistance), carrying objects and stacking them.  In addition, pulling, pushing, standing, or walking for the full workday may be involved. 

15.  Motor Skills:  Duties involve close hand and eye coordination and physical dexterity.  Manipulation and motor control may require extreme accuracy. 

16.  Visual Demands:  Visual demands include reading documents for general understanding, routinely reviewing non-written materials and the need for color vision.

75% town/25% employee paid:

·         health insurance; Blue Cross and Blue Shield PPO & HMO plans

·         basic term life insurance ($5,000)

Defined benefit pension

Medical and dependent care flexible spending account

DEPARTMENT: Department of Public Works

LOCATION: Lands and Natural Resources

FLSA STATUS: Hourly Non-Exempt - Full time – Benefit Eligible

POSITION GRADE: Grade 7

RATE RANGE: $28.54-$37.02 per hour in eight steps

SCHEDULE: 40 hours per week, in addition participates in town-wide snow and ice removal operations, required.

NUMBER OF OPENINGS: 1

1.  Nature of Work:  Performs skilled work within the Lands and Natural Resources Department. Assists the Supervising Foreman/Aerial Lift Operator and in his/her absence assumes responsibility for the Lands and Natural Resources function.  Makes frequent contact with co-workers and residents requiring calm, clear and courteous communication.

2.  Supervision Received:  Works under the supervision of the Supervising Foreman/Aerial Lift Operator who assigns work, reviews performance for skill and efficiency, and assists in cases of difficulty.

3.  Supervisory Responsibility:  May provide supervision to others in performance of tasks as assigned.  

4.  Confidentiality:  Employee has regular access to confidential information of the department.  Confidentiality must be maintained with regard to this information in accordance with Department Policy and the Public Records Act.

5.  Accountability:  Consequences or errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs, personal injury, jeopardize programs, and danger to public health/safety.

6.  Judgment:  Guidelines may be given verbally, or through administrative or organizational policies, or directives.  Employee is expected to weigh efficiency and relative priorities in performing tasks.

7.  Complexity:  The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to custodial and maintenance work.

8.  Nature and Purpose of Public Contact:  Employee interacts frequently with Town employees and the public.  Customer service skills are required involving courtesy, tact, and diplomacy.

9.  Essential Functions:  The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed.  The omission of specific statement of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

1. Uses extensive knowledge and skill in the operation of trucks, earth-moving equipment, and automobiles used in the various divisional work assignments.

2. Suggests modification to equipment for more efficient operation.

3. Removes and prunes trees, chips debris and performs tasks related to the care and maintenance of Town owned lands. 

4. Performs routine tasks in connection with care, upkeep, repair, marking and beautification of conservation land, highway and roads, such as but not limited to using and operating landscaping equipment and power tools, cutting grass, weeds and brush; cleaning culverts, catch basins, drains and ditches; loading and unloading trucks and cars; spreading sand, gravel and asphalt.

5. Operates aerial lift truck mounted equipment to facilitate access to high areas. 

6. Directs subordinate employees in the performance of tasks ensuring work is performed safely and efficiently.

7. Prepares and maintain operational and administrative reports as necessary.

8. Accept deliveries of supplies and equipment.

9. Trains new employees in performing assigned duties.

10. Assists with grounds maintenance work at all facilities including mowing, string trimming, chain sawing, leaf and brush removal. 

11. Participates in operation and ordinary maintenance of equipment, instructs employees in the correct and proper usage and keeps daily records of maintenance completed.

12. Manually climbs when equipment is inadequate.

13. Performs similar tasks as assigned, including functions of those in a lower classification.

14. Cross trains with other Department employees.

15. Is available for overtime and call backs in the event of emergencies.

16. Participates in town-wide snow and ice removal operations.

10.  Recommended Minimum Qualification

 Must have a high school diploma or equivalent, three years of full time work experience and considerable, demonstrable knowledge and skill relative to practices, methods, and procedures regarding safety devices and equipment, such as chain saws, chippers and other related equipment.  Must have extensive tree and natural resources knowledge, physical ability, agility, tree climbing, rope use, chain saw, in the tree and proper harness skills as well as prior and demonstrable ability to supervise and motivate other employees, deal effectively with fellow employees, supervisors and the general public or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Special Requirements:  Must possess valid Massachusetts Driver’s and CDL Class B licenses. Hydraulics 2B license and climbing and aerial lift certification preferred.

11.  Knowledge, Abilities and Skill:

1. Knowledge of the laws, rules, regulations pertaining to tree and grounds care/operations.

2. Considerable and demonstrable skill, including those required of subordinate employees, in the use of tools and the operation of equipment required in the performance of tree and grounds care/work.

3. Ability to deal appropriately and harmoniously with public officials, the general public, supervisors and co-workers.

12.  Work Environment:  The nature of duties may involve continuous presence of unpleasant or irritating elements, such as noise, odors, chemical fumes, dust, smoke, heat, cold, oil, dirt, or grease.  Work is performed indoors and outdoors during inclement weather.

13.  Occupational Risks:  Duties regularly present potential risks of injuries from improper exposure that could result in loss of time from work.  Examples of injuries include muscular strains and falls from heights in excess of three (3) feet.  Special safety precautions, training, or protective clothing such as chaps, gloves, glasses, hats, helmets or boots will be required/provided.

14.  Physical and Mental Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the positions essential functions.

Physical Demands:  Work requires regular physical strength and effort daily, such as, lifting/dragging heavy objects up to 50 lbs. (or more in cases of emergency), carrying objects and stacking them.  In addition, pulling, pushing, standing, or walking for the full workday may be involved.

15.  Motor Skills:  Duties involve close hand and eye coordination and physical dexterity.  Manipulation and motor control may require extreme accuracy.

16.  Visual Demands:  Visual demands include reading documents for general understanding, routinely reviewing non-written materials such as machinery and the need for color vision.

Department: Municipal Services

Reports To: Director of Municipal Services

FLSA Status: Non-Exempt, part-time, non-benefit eligible

Position Grade: Personnel Policies, Non-management, Grade 3

Rate: Hiring range $25.48- $29.90. Full range $25.48-$34.39

Work Schedule: 19.5 hours per week

START DATE: Position available July 1, 2026

Nature of Work: The Administrative Assistant performs administrative office management function to the Municipal Services Department and provides administrative support to the Board of Appeals and the Director of Municipal Services. 

This position entails the performance of complex office tasks requiring composing and typing correspondence, reports, computer data entry work, record keeping, filing, and, working directly with customers and other municipal personnel. The Administrative Assistant is responsible for maintaining and improving upon the efficiency and effectiveness of all areas under his/her direction and control.

2.       Supervision Received: Works under the direct supervision of the Director of Municipal Services and in accordance with applicable state and local laws and regulations.

3.       Confidentiality:  Employee has regular access to confidential information of the department.  Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.

4.       Accountability:  Duties include responsibility for technical processes, service delivery, and contribution to the municipal finances and recordkeeping for the Town.  Consequences or errors, missed deadlines or poor judgment could severely jeopardize department operations or have extensive financial and legal repercussions, excessive costs, delay of service delivery and adverse public relations.

5.       Judgment:  Guidelines may be in the form of administrative or organizational policies, general principles, legislation or directives that pertain to a specific department or functional area.  Extensive judgment is required to develop new or adapt existing methods and approaches for accomplishing objectives or to deal with new or unusual requirements within the limits of the guidelines or policies.

6.       Complexity:  The work consists of employing many different concepts, theories, principles, techniques and practices relating to an administrative field.  Assignments typically concern such matters as Board of Appeals and recommending improvements.

7.       Nature and Purpose of Public Contact:  Employee interacts constantly with co-workers and the public.  The employee deals with the public and other individuals regarding information pertaining to them in the Town’s records under the Administrative Assistant’s assigned responsibilities. Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints or concerns of the public and in working with co-workers, State and County agencies.

8. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

1.       Assists the Chairman, Board of Appeals in the preparation of agenda for Board meetings.

2.       Records minutes of meetings of the Board of Appeals and maintains accurate records for the purpose of record and legal appeals.

3.       Places proper legal advertisements in local newspapers as required by law.

4.       Processes all applications for accuracy and fulfilling requirements of General Laws, By-laws and rules and regulations.

5.       Notify all interested parties of hearings at which their interests may be affected.

6.       Accepts and accounts for sums of money from applicants covering fees for tentative plans and pre-qualification site analysis review.

7.       Works approximately nineteen and one half (19.5) hours per week -- this includes evening meetings as required. Typically 2 meetings per month, except August, with an occasional additional night meeting as needed.

8.       Makes frequent contact with the general public and other town departments.

9.       Has contact with Town Counsel, municipal. local, state, and federal officials, developers, engineers, licensed business owners, contractors, attorneys, courts, real estate brokers, business owners and consultants. Contacts are primarily in person, by telephone, and in writing, and involve discussing semi-complex information; contacts with the public require considerable knowledge, patience and courtesy.

10.   Has access to department-level confidential information that requires the application of appropriate judgment, discretion and professional office protocols.

11.   May assist in the development of notices, flyers, brochures, newsletters, media releases, news articles, and other informational materials about programs and services.

12.   May be required to attend special meetings and work on special projects; performs similar or related work as required or as situation dictates.

13.   Assists Municipal Services staff in the day to day operation of the office.

14.   Participates in meeting the informational needs of the general public and Board members.

15.   Responds to questions from the public.

16.   Assists staff, public and other departments in the furnishing of information and resolution of problems.

17.   Researches questions, handles unusual or difficult situations. Answers telephone and in-person inquiries, service requests and complaints from external and internal customers in a helpful, courteous and efficient manner. Ascertains the nature of the inquiry, service request or complaint. Those customers requiring assistance beyond the individual’s knowledge or experience are referred to the appropriate person or department.

18.   Exercises responsibility for the maintenance, either manually or by computer, of the important departmental records requiring the careful recording, classification and complication of information; posts and records information, updates data, checks, sorts, records and files various materials.

19.   Assists with special projects and numerous administrative tasks.

20.   Composes and/or types from copy a variety of correspondence, memorandums, meetings and legal notices, orders, warrants, vouchers, purchase orders, permits, reports, newsletters and agendas. Schedules appointments and meetings.

21.   Opens and processes mail.

22.   Distributes reports, memos and necessary information to appropriate persons.

23.   Establishes and maintains departmental files, maintains confidentiality of information, departmental plan, etc. within guidelines for public disclosure.

24.   Communicates official plans, policies and procedures to staff and other town officials.

25.   Develops recommendations for changes in office procedures, reviews with department management, and oversees implementation.

26.   Provides guidance to other office staff within the department, including responding to questions on more complex issues of work.

27.   Performs similar or related work as required, directed or as situation dictates.

28.   Operates the computer applications that are specific to the Municipal Services Department. 

9. Recommended Minimum Qualifications: High School or equivalent education plus additional education or training in secretarial science or business administration preferred; and four years of experience in secretarial and administrative work, or any equivalent combination of education, training and experience.

10. Knowledge Abilities and Skill

Knowledge: Knowledge of office procedures, practices and terminology. Complete knowledge of the use of office and data processing equipment, business arithmetic, business English and spelling. Basic knowledge of bookkeeping techniques. 

Abilities: Ability to organize time, work independently and accomplish tasks despite frequent interruptions. Ability to maintain detailed statistics, records, and clerical records. Ability to deal effectively and tactfully with the public. Ability to maintain confidential information, Ability to compose correspondence and to prepare, type, and proofread reports as to form and logic flow. Ability to communicate effectively with the public, co-workers, other employees, departments, officials, and other agencies. Ability to instruct and supervise.

Skill: Excellent secretarial and administrative skills. Expertise and skill in utilizing personal computers and office application software packages. Excellent customer service skills.

11. Work Environment: The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements.  Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  Employee is required to work beyond normal business hours to attend evening meetings and to accomplish work assignments. Work is performed under typical office conditions, with little exposure to occupational risks; has interruptions during the day from inquiries by the general public. Operates computers, calculators, typewriters, copier, telephone and all other standard office equipment.  Makes regular contacts with the general public, other town departments and officials, outside agencies, businesses, vendors, and other governmental organizations; communication is by means of telephone, personal discussion, and correspondence. Has access to department-related confidential information. Errors could expose the Town to potential legal liabilities and/or could result in considerable confusion, delay and adverse public relations; errors with bookkeeping or department procedures could result in significant confusion and delay or loss of services and monetary loss. 

12. Occupational Risk: Duties of the job present little potential for injury. Risk exposure is similar to that found in typical office settings.

13. Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper generally up to 30 pounds. Minimal physical effort required in performing duties under typical office conditions.  Ability to operate a keyboard at efficient speed and view computer screens for extended periods of time.  Specific vision requirements include close vision and the ability to adjust focus.  Ability to sit, stand, walk and hear.  May be required to stand for long periods of time, when assisting the public at the window/counter. 

14.   Motor Skills:  Duties involve assignment requiring application of hand and eye coordination with finger dexterity and motor coordination.  Examples include using a personal computer.

15.   Visual Demands:  Position requires the employee to constantly read documents and reports for understanding and analytical purposes.

 (This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

Department: Facilities

Reports To: Facilities Director

FLSA Status: Non-Exempt, full-time, benefit eligible

Position Grade: Personnel Policies, Non-management, Grade 3

Rate: Hiring range $25.48- $28.18. Full FY27 range $25.48-$34.39 effective 7/1/2026.

Work Schedule: Mon-Fri following Town Hall hours of operation, 37.5 hours per week

START DATE: Position available July 1, 2026

1. Nature of Work: The Administrative Assistant II performs administrative office management function to the Facilities Department. This position entails the performance of complex office tasks requiring composing and typing correspondence, reports, computer data entry work, record keeping, filing, and working directly with vendors,  service providers, and other facility staff. The Administrative Assistant II is responsible for maintaining and improving upon the efficiency and effectiveness of all areas under his/her direction and control.

2. Supervision Received: Works under the direct supervision of the Facilities Director. 

3. Confidentiality:  Employee has regular access to confidential information of the department.  Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.

4. Accountability: Duties include responsibility for technical processes, service delivery, and contribution to the municipal finances and recordkeeping for the Town.  Consequences of errors, missed deadlines or poor judgment could severely jeopardize department operations or have extensive financial and legal repercussions, excessive costs, delay of service delivery and adverse public relations.

5. Judgment: Guidelines may be in the form of administrative or organizational policies, general principles, legislation or directives that pertain to a specific department or functional area.  Extensive judgment is required to develop new or adapt existing methods and approaches for accomplishing objectives or to deal with new or unusual requirements within the limits of the guidelines or policies. 

6. Complexity: The work consists of employing many different concepts, theories, principles, techniques and practices relating to an administrative field.  Assignments typically concern such matters as assessing services and recommending improvements.

7. Nature and Purpose of Public Contact:  Employee interacts constantly with co-workers and the public.  The employee deals with the public and other individuals regarding information pertaining to them in the Town’s records under the Administrative Assistant’s assigned responsibilities. Excellent communication and customer service skills are required, involving courtesy, tact, and diplomacy in resolving complaints or concerns of the public and in working with co-workers, State and County agencies.

8. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.

a. Makes frequent contact with the general public and other town departments.

b. Has contact with local vendors, service providers, including architects, engineers and persons working in various trades (carpenters, electricians, plumbers, etc.). Contacts are primarily in person, by telephone, and in writing, and involve discussing semi-complex information; contacts with the public require considerable knowledge, patience and courtesy.

c. Has access to department-level confidential information that requires the application of appropriate judgment, discretion and professional office protocols.

d. May be required to attend special meetings and work on special projects; performs similar or related work as required or as situation dictates.

e. Assists Facilities Director in the day-to-day operation of the office.

f. Assists staff, public and other departments in the furnishing of information and resolution of problems.

g. Researches questions and answers telephone and in-person inquiries, service requests and complaints from external and internal customers in a helpful, courteous and efficient manner. Ascertains the nature of the inquiry, service request or complaint. Those customers requiring assistance beyond the individual’s knowledge or experience are referred to the appropriate person or department.

h. Exercises responsibility for the maintenance, either manually or by computer, of the important departmental records requiring the careful recording, classification and complication of information; posts and records information, updates data, checks, sorts, records and files various materials.

i. Composes and/or types from copy a variety of correspondence, memorandums, meetings and legal notices, orders, warrants, vouchers, purchase orders, reports, and agendas. Schedules appointments and meetings.

j. Opens and processes mail.

k. Distributes reports, memos and necessary information to appropriate persons. 

l. Establishes and maintains departmental files, maintains confidentiality of information, departmental plan, etc. within guidelines for public disclosure.

m. Develops recommendations for changes in office procedures, reviews with department management, and oversees implementation.

n. Performs similar or related work as required, directed or as situation dictates.

o. Operates the computer applications that are specific to the Facilities Department.

p. Prepares, verifies, and processes department vouchers for payment of accounts payable bills for submittal to accounting office.

9. Recommended Minimum Qualifications: High School education, including or supplemented by courses in typing, bookkeeping, business machines and secretarial sciences, and minimum of one (1) to three (3) years’ experience in the performance of like duties or any equivalent combination of education, training, and experience. Valid Massachusetts Driver's License.

10. Knowledge Abilities and Skill

Knowledge: Knowledge of office procedures, practices and terminology. Complete knowledge of the use of office and data processing equipment, business arithmetic, business English and spelling. Basic knowledge of bookkeeping techniques. Knowledge of Massachusetts laws, procedures, regulations preferred.

Abilities: Ability to organize time, work independently and accomplish tasks despite frequent interruptions. Ability to maintain detailed statistics, records, and clerical records. Ability to deal effectively and tactfully with the public. Ability to maintain confidential information. Ability to compose correspondence and to prepare, type, and proofread reports as to form and logic flow. Ability to communicate effectively with the public, co-workers, other employees, departments, officials, and other agencies. 

Skill: Excellent secretarial and administrative skills. Expertise and skill in utilizing personal computers and office application software packages. Excellent customer service skills.

11. Work Environment: The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements.  Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.  Employee is required to work beyond normal business hours to attend evening meetings and to accomplish work assignments. Work is performed under typical office conditions, with little exposure to occupational risks; has interruptions during the day from inquiries by the general public. Operates computers, calculators, typewriters, copier, telephone and all other standard office equipment.  

12. Occupational Risk: Duties of the job present little potential for injury. Risk exposure is similar to that found in typical office settings.

13. Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical Demands: Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper generally up to 30 pounds. Minimal physical effort required in performing duties under typical office conditions.  Ability to operate a keyboard at efficient speed and view computer screens for extended periods of time.  Specific vision requirements include close vision and the ability to adjust focus.  Ability to sit, stand, walk and hear.  May be required to stand for long periods of time, when assisting the public at the window/counter. 

14. Motor Skills: Duties involve assignment requiring application of hand and eye coordination with finger dexterity and motor coordination.  Examples include using a personal computer.

15. Visual Demands: Position requires the employee to constantly read documents and reports for understanding and analytical purposes.

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

SUPERVISORY RESPONSIBILITY: None

Statement of Duties:  This position is responsible for serving as a Swim Lesson Instructor at the town swimming pool, the operation and cleanliness of the pool and the adjoining facility in a safe and effective manner; teach swimming lessons, collects fees, responding to customer inquiries and providing information pertaining to the operation of the pool as necessary. Attend training programs in order to maintain certification requirements of the position.

Supervision Required:   Under general supervision of the Aquatic Supervisors, the employee is familiar with the work routine and carries out recurring assignments independently with specific instruction. The supervisor provides additional, specific instruction for new, difficult or unusual assignments, including suggested work methods. The employee is expected to recognize instances which are out of the ordinary and which do not fall within existing instructions; the employee is then expected to seek advice and further instructions. Supervisor reviews and checks of the employee's work and methods used are technically accurate and that instructions are being followed.

Supervisory Responsibility: This position does not have any supervisory responsibilities.

Confidentiality: Employee may have access to confidential information in accordance with the State Public Records and HIPAA Patient Confidentiality Laws.

Accountability: Consequences of errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs and danger to public health/safety.

Judgment:  Numerous standardized practices, procedures, or general instructions govern the work and in some cases, may require additional interpretation. Judgment is needed to locate, select and apply the most pertinent practice, procedure, regulation or guideline.

Complexity: The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary may according to the nature of the transaction and/or the information involved, or sought, in a particular situation.

Work Environment: The work environment involves everyday discomforts typical of an indoor pool facility, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours.

Nature and Purpose of Public Contact: Relationships with co-workers and the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations such as vendors doing business with the department. More than ordinary courtesy, tact, and diplomacy may be required to resolve complaints or deal with hostile, uncooperative or uninformed persons.

Occupational Risk:  Duties of the job present little potential for injury.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

1. Opens pool and/or closes it down, depending on schedule and hours.
2. Monitors pool-related activities closely throughout shift and identifies any safety issues.
3. Directs swimmers out of the pool if necessary in hazardous conditions.
4. Provides swimming lessons and swim team coaching when available.
5. Maintains a clean environment in and around the pool and surrounding areas.
6. Provides assistance to patrons when appropriate or necessary.
7. Responsible for maintenance, either manually or by computer, of departmental records.
8. Collects money for the department.
9. Assists the public, other town departments and vendors by furnishing a variety of routine information and assistance and resolving minor problems and complaints.
10. Answers the telephone and takes messages; directs calls to appropriate person.
11. Assists in filling out forms and applications.
12. Collects fees and/or fines and maintain associated records.
13. May assist in the development of notices, flyers, brochures and other information materials about programs and services.

Recommended Minimum Qualifications:

Education and Experience: Knowledge of water safety practices, recreation and leisure activities and ability to relate to youth/adolescents and their families. Basic knowledge of pool chemistry and daily operational requirements to ensure that the pool functions in an efficient, cost effective manner, and that services ensure public safety. Proficient oral and written communication skills. Effective time management and customer service skills. Ability to develop effective and constructive working relationships with adults of all ages, children/adolescents and service providers.  Must be physically fit in order to participate in department-sponsored activities or programs or have any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.          

Special Requirements:   Must be at least age 15 (fifteen) years old. Must possess the following certifications: First Aid, and CPR with AED. Must have or acquire Swim Lesson Instructor Training provided by The Percy Walker Pool. Must be able to pass a pre-employment CORI/SORI and background screenings.                                                               

Knowledge, Abilities and Skill

Knowledge:  Common policies, practices and procedures of the department and office operations; laws and regulations pertinent to position functions.

Abilities:  Ability to interact effectively and appropriately with the public and other personnel, perform multiple tasks and maintain confidential information.

Skills:  Water safety and recreation, written and oral communication skills.

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Physical Demands:  Moderate physical demands are required to perform the work. Work effort principally involves swimming, reaching, standing, lifting, sitting to perform work tasks, with intermittent periods of stooping, squatting and running.

Motor Skills:  Duties are largely mental and physical, but the job may occasionally require motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment.

Visual Demands:  Visual demands include constantly scanning the pool and pool deck for safety purposes.

COMPENSATION: Begins at $15.00 per hour

SALARY GRADE: FLSA Non Exempt, Not benefit eligible, Personnel Plan, Schedule B

SUPERVISION RECEIVED: Works under the direct supervision of the Aquatic Supervisors.

SUPERVISORY RESPONSIBILITY: None

Statement of Duties: This position is responsible for serving as a lifeguard at the town swimming pool, attending training programs to maintain certification requirements, the operation and cleanliness of the pool and the related facility in a safe and effective manner, collecting fees, responding to customer inquiries and providing information to the public pertaining to the operation of the pool as necessary. Employee is required to perform all similar or related duties.

Supervision Required: Under general supervision of the Aquatic Supervisors, the employee is familiar with the work routine and carries out recurring assignments independently with specific instruction. The supervisor provides additional, specific instruction for new, difficult or unusual assignments, including suggested work methods. The employee is expected to recognize instances which are out of the ordinary and which do not fall within existing instructions; the employee is then expected to seek advice and further instructions. Supervisor reviews and checks of the employee’s work and methods used are technically accurate and that instructions are being followed.

Supervisory Responsibility: This position does not have any supervisory responsibilities.

Confidentiality: Employee may have access to confidential information in accordance with the State Public Records and HIPAA Patient Confidentiality Laws.

Accountability: Consequences of errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs and danger to public health/safety.

Judgment: Numerous standardized practices, procedures, or general instructions govern the work and, in some cases, may require additional interpretation. Judgment is needed to locate, select and apply the most pertinent practice, procedure, regulation or guideline.

Complexity: The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary may according to the nature of the transaction and/or the information involved, or sought, in a particular situation.

Work Environment: The work environment involves everyday discomforts typical of an indoor pool facility, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours.

Nature and Purpose of Public Contact: Relationships with co-workers and the public involving frequent explanation, discussion or interpretation of practices, procedures, regulations or guidelines in order to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations such as vendors doing business with the department. More than ordinary courtesy, tact, and diplomacy may be required to resolve complaints or deal with hostile, uncooperative or uninformed persons.

Occupational Risk: Duties of the job present little potential for injury.

Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

1. Opens pool and/or closes it down, depending on schedule and hours.

2. Treats pool with appropriate concentration of chemicals on a regular schedule.

3. Monitors pool-related activities closely throughout shift and identifies any safety issues.

4. Directs swimmers out of the pool, if necessary, in hazardous conditions.

5. Organizes and oversee pool parties.

6. Provides swimming lessons and swim team coaching when available.

7. Maintains a clean environment in and around the pool and surrounding areas.

8. Provides assistance to patrons when appropriate or necessary.

9. Responsible for maintenance, either manually or by computer, of departmental records.

10. Collects money for the department.

11. Assists the public, other town departments and vendors by furnishing a variety of routine information and assistance and resolving minor problems and complaints.

12. Answers the telephone and takes messages; directs calls to appropriate person.

13. Assists in filling out forms and applications.

14. Collects fees and/or fines and maintain associated records.

15. May assist in the development of notices, flyers, brochures and other information materials about programs and services.

Recommended Minimum Qualifications:

Education and Experience: Knowledge of water safety practices, recreation and leisure activities and ability to relate to youth/adolescents and their families. Basic knowledge of pool chemistry and daily operational requirements to ensure that the pool functions in an efficient, cost-effective manner, and that services ensure public safety. Proficient oral and written communication skills. Effective time management and customer service skills. Ability to develop effective and constructive working relationships with adults of all ages, children/adolescents and service providers. Must be physically fit in order to participate in department-sponsored activities or programs or have any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Lifeguards required by law to be at least age 15 years old.

Special Requirements: Must be able to pass a pre-employment CORI/SORI and background screenings and possess the following certifications: Lifeguard. First Aid, and CPR with AED.

Knowledge, Abilities and Skill

Knowledge: Common policies, practices and procedures of the department and office operations; laws and regulations pertinent to position functions.

Abilities: Ability to interact effectively and appropriately with the public and other personnel, perform multiple tasks and maintain confidential information.

Skills: Water safety and recreation, written and oral communication skills.

Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Demands: Moderate physical demands are required to perform the work. Work effort principally involves swimming, reaching, standing, lifting, sitting to perform work tasks, with intermittent periods of stooping, squatting and running.

Motor Skills: Duties are largely mental and physical, but the job may occasionally require motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment.

Visual Demands: Visual demands include constantly scanning the pool and pool deck for safety purposes.

This job will be posted March 30, 2023 and will remain open on a rolling basis

JOB TITLE: Recreation Specialist

POSITION GRADE/LEVEL: Non-benefit eligible, Part-Time - Schedule B

RATE RANGE: $15.00 per hour and up (dependent upon qualifications)

LOCATION: Recreation Department

WORK SCHEDULE: Variable as needed per program

SUPERVISION: Recreation Director

Statement of Duties: The employee is responsible for the conduct and instruction of a specific recreation activity, or several related activities at a single facility or at a variety of facilities and localities. The employee may serve as an instructor in a specialty field of recreation as scheduled, with considerable freedom as to approach, method and subject material. This position may involve the actual conduct of the activity or the organization and initiation of activity groups Classes are nonacademic, demonstrational and participational in nature, and designed to develop hobbies in people which they can continue when the instruction is finished. The Recreation Specialist may direct and supervise the work of recreation leaders, non-professional personnel, and volunteers who may be assigned to assist in the instructional phase of the specified activity. Employee is required to perform all similar or related duties as required.

Supervision Required: Under the general direction of the Director and Assistant Director, the employee plans and carries out the regular work in accordance with standard practices and previous training. Employee has substantial responsibility for determining the sequence and timing of action and substantial independence in planning and organizing the work activities, including determining the work methods. The employee is expected to solve problems by adapting methods or interpreting instructions to resolve the particular problem. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines and priorities. Technical and policy problems or changes in procedures are discussed with supervisor, but ordinarily the employee plans and carries out work independently. Work is generally reviewed for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements.

Supervisory Responsibility: Employee may lead other workers in accomplishing assigned work and performs non-supervisory work that is usually of the same kind and levels as is done by the group led. The employee is responsible for assisting employees to accomplish their assigned work and may perform non-supervisory work that is of the same kind and levels as is done by the group being led. Work operations are subject to substantial cyclical or seasonal fluctuations in work procedures or volume.

Confidentiality: The employee may have access to confidential information such as official department personnel files and patron records.

Accountability: Consequences of errors, missed deadlines or poor judgment may result in adverse public relations, monetary loss, labor and material costs, danger to public safety and legal repercussions to the Town.

Judgment: Numerous standardized practices, procedures, or general instructions govern the work and in some cases, may require additional interpretation. Independent judgment is needed to locate, select and apply the most pertinent practice, procedure, regulation or guideline.

Complexity: The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the particular situation.

Work Environment: The nature of duties may involve a variety of indoor and outdoor conditions that may be unpleasant. However, work is suspended during inclement weather conditions.

Nature and Purpose of Public Contact: Position interacts with co-workers, the public and external contacts such as vendors, or representatives from other local organizations to explain or interpret procedures or guidelines, plan or coordinate work, or resolve problems as they occur. More than ordinary courtesy, tact, and diplomacy may be required to resolve complaints or deal with uncooperative persons who are participants in department-sponsored activities or events.

Occupational Risk: Duties generally do not present occupational risk to the employee. Personal injury could occur through employee failure to properly follow safety precautions or procedures. Examples of injury include bruises from falls, minor cuts or burns, muscular strains from lifting or carrying heavy equipment or materials or exposure to hazardous chemicals.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

1.     Participates in the training of staff for department activities.

2.     Attends training programs in order to maintain certification requirements of the position.

3.     Gives instruction in the area of specialty or more general recreation activities as necessary

4.     Explains and demonstrates the uses of supplies and equipment, and the techniques and procedures used in the activity sessions.

5.     Maintains equipment and supplies necessary for classes and/or instruction.

6.     Exercises professional judgement and responsibility in the conduct of the specialty activities for various age groups.

7.     Incorporates the activity into an acceptable total philosophy of recreation, and interprets this to the participants and to the general public in an effort to motivate expanded interest in the activity.

8.     May participates in planning course content.

9.     Assists other recreation staff in working with the specialized activity to meet the specific interests of people in the community.

10.   Assists with administrative duties in program of specialty.

11.   Plans and conducts field trips.

12.   May train staff and volunteers in the activities and related services.

Recommended Minimum Qualifications:

Education and Experience: High School diploma or equivalent preferred, with three (3) years of related work experience; OR any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential function of the position.

Special Requirements: First Aid and CPR with AED Certification.

Knowledge, Abilities and Skill

Knowledge: Knowledge of athletics, recreation and leisure activities and practices related to youth/adolescents and their families. Specific knowledge of theory and practices of a particular hobby, specialty, sport or recreational interest, including equipment and materials utilized; skill in particular specialty sufficient to demonstrate techniques of principles to students; skill in instructing others in techniques of hobby, specialty or craft; ability to effectively relate to a wide variety of patrons and ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software; ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; initiative; tact; creativity; resourcefulness; physical condition commensurate with the duties of the position.

Abilities: Ability to develop diplomatic, effective and constructive working relationships with coworkers, adults of all ages, children, adolescents and service providers. Must be physically fit in order to participate in department-sponsored activities or programs.

Skill: Proficient oral and written communication skills required as well as effective time management and customer service skills. Computer, spreadsheet, word processing, calendar, e-mail skills are a plus.

Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Physical Demands

Work requires agility and physical strength to perform work tasks, with intermittent periods of stooping, walking, and standing. The employee is required to lift, push, or pull objects such as recreation equipment and related supplies

Motor Skills

Duties require mental and physical abilities, as well as fine and gross motor skills. In addition activities may include moving objects, operating a telephone system, computer and other office equipment, typing and/or word processing, filing and sorting. Must be able to demonstrate sport-related recreational skills.

Visual Demands

Visual demands require the employee to constantly read documents for general understanding and analytical purposes. Employee must be able to distinguish colors.